Overview
As a Customer Team Leader you will lead a small team in a fast‑paced Co‑op store, delivering essential services to the community. Your role may involve working in a post office, bakery, supporting online services or home‑delivery drivers, depending on the store. You will keep shelves stocked, support sales, and champion Co‑op membership while building strong local community ties.
Responsibilities
* Own day‑to‑day running of the store, leading the team on your shift.
* Motivate, coach and support your team to deliver great service and efficient operations.
* Work hands‑on on the shop floor and tills, handling transactions on the post office counter, and setting the pace for Customer Team Members.
* Support store performance through merchandising, stock accuracy and HR processes.
* Champion Co‑op through community engagement and membership growth.
Qualifications
* Passion for people and leadership.
* Ability to work flexibly and lead by example.
* Skills in retail, merchandising or team management (experience not essential).
* Driving innovation, forging relationships, co‑operation, inspirational communication and supporting change.
Benefits
* Full training and career development resources.
* 30% discount on Co‑op products in store.
* Flexible access to pay as you earn it.
* Up to 10% pension contributions.
* 36 days of holiday (pro‑rata, including bank holidays).
* 24/7 access to GP appointments and colleague support programme.
* Services to support your physical, mental and financial wellbeing, including money‑management app access.
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