The Role Here at Fortem Solutions, we have an excellent opportunity to join us on a permanent basis as a Repairs Service Planner. Using excellent customer service and scheduling skills you will be responsible for providing a seamless service to one of our repairs and maintenance contracts. This is an office based role, so it will be 5 days a week in our head office in Hitchin The Client Our contract with Cambridge Housing Society is brand new and launched on April 1st. This is a long term partnership with houses covering the whole of Cambridgeshire, from Wisbech down to Haverhill, although primarily situated in central Cambridge. There are nearly 3,000 properties, mostly houses and flats, and we look after their Repairs, Voids, Cyclical Works and Planned workstreams. Duties & Responsibilities * Providing an effective service and identifying ways of improving service * Accountable for reviewing the daily diaries and implementing changes/improvements to daily plan * Liaising with operatives, tenants, and the Client, ensuring high levels of customer service and delivery to required levels of time and quality * Coordinating the successful completion of daily works orders in conjunction with all direct reports * Ensure trade skill sets and location parameters are working effectively * Tracking and monitoring to completion to ensure a first time fix * Arranging and where required rescheduling appointments using our planning tools and updating and changing information as the job changes. * Check the previous day's diary to ensure all jobs were completed and closed down What You Will Need Essential: * Planning/Scheduling Administrative experience * Confident using Microsoft Excel, Word and Outlook * Ability to communicate effectively both verbally and in writing * Be able to work as a team and independently Desirable: * Previous experience in social housing repairs and maintenance Benefits * Eligibility for bonus up to 10% per annum (based on Company performance) * 25 days annual leave bank holidays & your birthday off * Pay review every year * 26 weeks full pay maternity leave * 8 weeks full pay paternity leave * Discounted gym memberships at national and local gyms * Up to £3,000 colleague referral fee * Vast directory of training on bespoke in-house Learning Management System' * Other benefits including Private pension, Life Insurance, dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more Who We Are Fortem are Social Housing property experts. It is our sole focus, and the only sector we have worked in since inception in 2002. We successfully deliver works across three workstreams - Repairs & Maintenance, Capital Works and Retrofit. Our mission is to raise the bar in Social Housing and help our clients provide safe, warm and decent homes for people to live in - because Every Home Matters. We are a Willmott Dixon Group Company. As such, we benefit from the credibility and recognition associated with a large and long-established brand - whilst as a standalone business within the Group, we maintain the flexibility to adapt our services to meet the unique challenges of the social housing marketplace. Our success is due to our people. They are passionate, committed and care about what we deliver for our clients and partners and residents. We take pride in developing our employees and supporting them to achieve their potential. For us, a sustainable future is about ensuring we continue to develop our people for our future needs and recruiting the right talent. Our culture, built around Courage, Care and Respect, ensures that we always deliver not only the job done but, most importantly, the job done in the right way. We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community