Customer Service Advisor
£13.30 per hour PAYE
Pollards Wood, Chalfont St. Giles
18 Month Contract
Our client is currently searching for a Customer Service Coordinator to join their team at their Pollards Wood office in Chalfont St. Giles
Responsibilities:
* Customer & Field Engineer Coordination
* Serve as a central point of contact between healthcare professionals (e.g., radiographers, clinicians) and Field Service Engineers.
* Manage service requests, schedule maintenance and repairs, and coordinate parts logistics.
* Handle escalations and ensure timely, customer-focused resolutions.
* Operational Support & Logistics
* Support internal teams with tools, parts and transport logistics
* Resolve courier and supply chain issues to maintain service continuity
* Collaborate with global logistics and planning teams to optimise service delivery
* Contract & Billing Execution
* Administer service contracts and manage non-contract service activities
* Ensure accurate billing, installed base (IB) management, cost debriefs, and supplier / customer onboarding
* Manage purchase orders, payables and dispute resolution in alignment with compliance standards
* Cross-Functional Collaboration
* Partner with legal, tax and compliance teams to ensure regulatory alignment
* Contribute to continuous improvement initiatives, ERP system enhancements and data integrity efforts
* Support transformation projects that enhance operational efficiency and customer satisfaction
Qualifications & Requirements:
* Experience in a high-volume, customer-centric environment.
* Background in service coordination, logistics, billing, or contract administration.
* Proficiency in Microsoft Excel and ERP systems (e.g., Oracle, SAP).
* Strong communication, organizational, and analytical skills.
* Proactive problem-solver with a continuous improvement mindset.
* Strong stakeholder engagement and relationship-building capabilities.
* Ability to adapt in a dynamic, regulated environment.
* Experience in healthcare, med tech, or other regulated industries is advantageous.