Join to apply for the Visitor Experience Assistant role at The Royal Air Force Museum.
The Royal Air Force Museum provided pay range
This range is provided by The Royal Air Force Museum. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
We are looking to recruit three Visitor Experience Assistant to join our team based at our London site. You will join us on a part time, permanent basis, working 1250 hours per year (annualised contract) and in return, you will receive a competitive salary of £15,749.21 per annum.
The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.
We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.
The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.
The Museum is looking to appoint three Visitor Experience Assistants on an annualised contract.
We are looking for enthusiastic, passionate team members who understand and are committed to providing customer service excellence and puts the visitor at the centre of everything they do.
The ideal candidate will have previous visitor facing experience ideally in a leisure or heritage environment. You will need to be a confident communicator, a team player and be able to respond quickly and positively in a changing environment. Being flexible in your outlook is essential as you will be fulfilling a variety of roles at the museum.
You will also support the museum in hosting evening events from gala dinners to sleepovers and outdoor film nights. An understanding of the importance of supporting and fulfilling a ‘host’ role for corporate clients and Museum partners is desirable.
Key responsibilities
* Proactive response to ensuring the highest possible visitor standards are maintained.
* Providing a warm welcome to our visitors and enhancing every visitor’s experience at the museum through your engagement with them and your problem‑solving skills.
* Supporting activities, events, general museum operations and processing visitor bookings at admissions.
* Promoting and selling museum guidebooks, services, commercial activities, and events to visitors.
* Supporting the museum’s fundraising and commercial activities.
* Providing a safe and secure experience for everyone.
* Being a first aider and fire marshal. Training for both roles will be provided.
* Inspire visitors by sharing the Royal Air Force story and the story of the people who shape the Royal Air Force.
* There will also be the opportunity to provide engaging talks to visitors.
These are permanent, part‑time roles working 1250 hours annually. The working hours each week will be dependent on business requirements (maximum 35 hours per week during peak season and minimum 4 hours per week during off‑peak season). You will work a flexible pattern which will include working some weekends, bank holidays and occasional evening/overnights.
Closing date for applications: 9th November 2025
Interviews will take place on: 19th and 21st November 2025
If you think you have what it takes and want to be part of this exciting journey, please visit the jobs page on our website for further information. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force’s story continues to enrich and inspire current and future generations. We would love to hear from you.
Seniority level
Not Applicable
Employment type
Full‑time
Job function
Other
Industries
Museums, Historical Sites, and Zoos
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