Salary: £27,000 - 28,000 per year Requirements: Strong problem-solving skills and a customer-focused mindset Clear communication skills and the ability to simplify technical concepts Good understanding of operating systems, business applications, printing and networking Experience supporting Microsoft 365 Ability to work efficiently while speaking with customers Willingness to learn, adapt and keep up with changes in technology Responsibilities: Provide fast, friendly support for IT incidents and service requests Resolve the majority of issues at first contact where possible Diagnose problems across hardware, software, networks and Microsoft 365 Log and manage all tickets accurately, keeping users updated throughout Maintain clear technical documentation and contribute to the knowledge base Escalate complex issues when needed and communicate risks or service impacts Work with colleagues and third-party providers to ensure smooth service delivery Support team development and follow set procedures and security standards Technologies: Hardware Support Microsoft 365 Security Office 365 More: We are looking for a 1st Line Engineer to act as the first point of contact for users needing IT support. You will deliver high-quality customer service, resolve technical issues remotely, and keep our systems and processes running smoothly. last updated 5 week of 2026