Housing Business Support Supervisor Location: Lyndhurst Salary: 18.48 per hour Contract: Full-time, 9 Months fixed term contract - Aprilst December 2026 About the Role We are looking for a proactive and experienced Housing Business Support Supervisor to lead our administrative team within the Housing Support Hub. This is a key role supporting the delivery of high-quality housing services, ensuring efficient operations and excellent customer service for tenants, residents, and stakeholders. You will oversee day-to-day business support functions, manage a small team, and play a vital role in maintaining service standards, handling customer enquiries, and supporting housing operations including repairs, complaints, and compliance activities. Key Responsibilities Lead, manage and develop a team of Business Support Officers and administrative staff Oversee daily administrative operations, ensuring tasks are completed efficiently and to a high standard Support housing services with customer enquiries, complaints handling, and case management Coordinate responses to issues such as repairs, damp, mould, and disrepair cases Monitor performance, workloads, and service delivery against KPIs and targets Maintain accurate records and ensure compliance with data protection and regulatory requirements Contribute to service improvements, procedures, and operational planning Provide support across the wider housing service, including during peak demand periods About You We are seeking someone who is highly organised, customer-focused, and confident in managing both people and processes. You will have: Proven experience in an administrative role within a busy environment Experience supervising or leading a team Strong organisational skills with the ability to prioritise workloads effectively Excellent communication and interpersonal skills Experience handling customer queries and complaints Good IT skills, including Microsoft Office and database systems Desirable: Experience within housing, maintenance, or public sector services Knowledge of housing systems or scheduling/repairs processes What We Offer Flexible hybrid working (minimum 50% office-based) A supportive and collaborative team environment Opportunities for training and professional development The chance to make a real difference in local housing services Working Hours This role supports a service operating between: 08:00 – 17:15 Monday to Thursday 08:00 – 16:45 Friday Flexibility is required to ensure service coverage.