Title: Customer Service Coordinator
Duration: 03-Nov-2025 - 02-Nov-2026
Location: Telford, UK
Description:
The essential skills required are:
* Proficiency in Microsoft 360, particularly Outlook, PowerPoint and Excel (knowledge of v-lookup formulas, etc.)
* Experience in customer service (2 years or more)
Any extras would be welcome...
* We are looking for more energetic and robust individuals who can manage a wide range of processes, adapt flexibly, and thrive in a high-volume, fast-paced environment
* Strong computer office skills required for this position
* 5 Days a week, onsite is mandatory.
* Please check for availability within 1-2 weeks or immediately.
* Communicate Outsource work priority for customers on a daily/weekly basis with attention to detail for the customer's requirements and our contractual obligations.
* Provide Quotation of sub-contract prices to customers via Sales system. Manage daily prioritization of Customer's orders and communicate status and manage escalations.
* Answer daily queries of customers, relaying information in documented form.
* Process Customer's new requests and ensure work is managed in a timely manner for Outsource by:
* Triggering release of Service Orders to our suppliers for Outsource work
* Partner with logistics to physically verify the units are progressing per the process
* Monitor Turn Around Time of jobs to ensure we meet customer contractual commitment
* As required handle requests to verify status for receipt or other processing steps for outsourced work
* Update internal system notes for individual jobs.
* To follow quality procedures to log certificates onto the internal system for auditing purpose.
* Support the overall Outsource on-site duties on a day to day basis providing good team work and prompt support.
* Assure supply of high technology materials, equipment and/or services in accordance with supply chain optimization goals and management objectives.
* Sub contract admin will work from our Telford, England UK facility within Global Services Organization.
* General purchasing responsibilities may also include trigger and/or generation of requisitions, purchase orders and overall scheduling. Review of supplier quotes, order confirmation status to ensure orders are on-time and meeting customer required dates.
* Support any procurement outsource contract staff as needed, including but not limited to, open order reports, supplier confirmation, on-time delivery, expediting, etc.