Quality Improvement Lead
Closing date: 20 April 2026
The Quality Improvement Lead will play a key role in coaching individuals and teams to embed continuous improvement in their daily work, empowering staff to make daily improvements by providing the training, tools, skills and support to make change happen and to make it sustainable. The post-holder will take a lead on the deployment of specific elements of our improvement plans. They will be agents for change and provide expert technical application of improvement methods to support the delivery of priority improvement and transformation programmes.
Responsibilities
1. Contribute to the ongoing development of our QI capability development programme designing training presentations, workshop activities and coaching programmes
2. Lead group training in QI methods for staff at all levels of the organisations, providing facilitation for both face‑to‑face and virtual workshops
3. Build improvement capability through individual and team mentoring, coaching and development sessions
4. Act as the QI Lead for priority improvement initiatives including transformational improvement programmes and cross‑Trust quality priorities
5. Provide leadership, facilitation and specialist support to teams undertaking improvement projects, using the KRFT Improvement Journey to maximise motivation, engagement, impact and learning
6. Devise and implement methods for collecting, analysing and translating complex data into reports and presentations that meet the specification of the end‑user/client
7. Use data to present evidence and make informed recommendations for improvement to a range of audiences including clinical staff, managers, directors, partner organisations and service users; use data-driven presentations to provide insight and evaluate improvement initiatives
8. Provide leadership, facilitation and specialist support to front line teams and leaders to help implement The KRFT Improvement System
9. Help teams to develop Key Performance Indicators (KPIs) and visual management systems to support operational delivery and continuous improvement
10. Coach leaders and teams to engage front‑line staff in identifying and delivering improvements and team leads to use their performance data to identify priority improvements
11. Develop and maintain key relationships with clinical and operational leads in designated services, acting as a trusted advisor in relation to continuous improvement systems
12. Act as the QI Business Partner to an allocated part of the Trust, meeting with key leaders to report activity and plan how they can embed improvement into their services
13. Contribute to and take a lead on specific aspects of the ongoing development of our knowledge base and our approach to quality improvement at KRFT
14. Work effectively as part of a team to facilitate the achievement of the Improvement team and Trust vision, mission and objectives
15. Work collaboratively across the directorate portfolio when other programmes or projects are in a resource‑intensive period; providing flexible support as required
16. Responsible for the management of staff allocated to work on particular initiatives; providing direction, mentoring and support and ensuring that all staff have the necessary skills and experience
17. Contribute to the improvement team’s own performance management system, including the development and use of visual Key Performance Indicators (KPIs), actively contributing to performance review and team problem‑solving
18. Identify, engage and work with all relevant stakeholders to build a platform for service change and to inform improvement strategies
19. Mediate and advise in areas where there are differences of clinical and professional opinion to encourage collaborative working
20. Work with staff, service users and the public to listen to concerns, complaints and experiences and support them to work with appropriate staff to identify and implement improvements
21. Design, facilitate and lead workshops, stakeholder events and project meetings with a wide range of stakeholders
22. Manage, motivate, and influence multiple stakeholders to support them to identify, define and engage with improvement priorities
23. Proactively manage client relationships; maintaining the integrity of any contract that exists between the improvement team and the client or their sponsors
24. Identify opportunities to promote improvement achievements and share learning at a local, regional or national level
25. Manage any delegated budget in relation to projects
26. Proactively manage the resources assigned to a project and escalates any resource issues in a timely manner
27. Develop and maintain a view of planned and actual resource usage for assigned improvement initiatives
28. Lead and influence opinions in order to launch and sustain change initiatives; this will include influencing how resources (e.g. budgets, staff) are allocated across the organisations and recommending areas for investment or savings in line with business planning and strategy
29. Lead by example in the promotion of value‑adding services, the efficient use of resources, and the identification of potential cost improvements
30. Identify own training and development needs and undertake appropriate training/education as required
31. Participate in an annual individual performance review process where objectives will be agreed, performance monitored and personal development needs discussed
32. Attend all statutory and mandatory training as and when required to do so
33. Act responsibly in respect of colleagues health, safety and welfare following safe work practices and complying with the Trusts Health and Safety Policies
34. Adhere to all Trust Policies as applicable
Benefits
Development and staff wellbeing
Your growth and personal happiness matter to us. From the moment you join us, we’re committed to fostering your professional and personal development within a supportive, empowering environment. Whether you’re just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.
To support your wellbeing, we offer an extensive range of resources, including an on‑site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.
We also take every opportunity to thank and recognise the work our teams do, through weekly “shoutouts” and patient feedback, monthly and annual awards. Wherever you work across our organisation, we look forward to welcoming you.
At KRFT we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Person Specification
* Evidence of significant continuing professional development in quality improvement
* Experience of leading on change projects, including the planning, delivery and evaluation of improvement
* Experience of providing specialist quality improvement and change management advice to a range of professionals and in various environments
* Experience of developing training materials, delivering training and facilitating workshops and events
* Experience of coaching individuals and teams for improvement
* Formal quality improvement qualification (e.g. Lean green belt certification, IHI Improvement Coach)
* Advanced technical skills in specific analytical or quality improvement methods
* Ability to confidently facilitate workshops and present effectively to large groups including senior staff and external stakeholders
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Kingston and Richmond NHS Foundation Trust
£63,665 to £70,887 a year pro rata incl HCAS (outer london)
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