Flexsource NI are currently recruiting for a Technical Customer Advisor, within our clients Developer Services, Metering & Billing team. This is a full time, temporary role for up to 9 months, with a salary of £15.31 per hour
Responsibilities:
·Responsible for direct, and indirect case management of customer contacts and technical queries, providing reliable, accurate, and detailed information to customers.
·Liaise with a range of internal teams to ensure full detailed responses can be provided to customers
·The investigation, end to end case management, and preparation of both verbal and written responses to: written complaints, mail addressed to CEO/Directors, mail from elected representatives, contact or complaints from The Consumer Council
·Response to all other written contacts with the exception of regular billing enquiries
·Plan effectively, coordinated, prioritize and schedule caseloads on a daily and weekly basis
·Use internal systems to review customer contact history and billing standing data
·Make changes to standing data, and bill correction
Requirements:
·A minimum of 5 GCSE’s to include English and Math
·At least 2 years experience in a Customer Service role, where providing high-quality verbal and written responses is the main focus
·Experience of communicating effectively across a diverse range of stakeholders, using various communication methods
·Experience working to targets / deadlines in a regulated customer service environment
·Proficient in MS Office packages
If you are an experienced customer service and case management professional, looking for your next move, apply today, or contact Ciaran on