Our Role
You will be a passionate individual, dedicated to supervising the team to provide each customer with an exceptional level of service by identifying and satisfying their needs. This will help ensure that the store meets its sales targets and develops customer loyalty. You will also support the management team to maximize profit while maintaining the brand image.
You will naturally embody our PRIDE values, leading everyone in the team to bring their best every day and serving as the first point of contact in the absence of higher store management.
What you'll be doing
* Supervise the team to optimize the customer experience as part of TWC multi-channel strategy.
* Supervise the training, development, and motivation of staff to achieve high levels of customer service and performance.
* Ensure all customer queries and complaints are handled in a timely and efficient manner.
* Oversee store presentation, including cleanliness, visual display, and merchandising, reflecting the brand image.
* Perform administrative duties such as till transactions, cashing up, and staff discount purchases.
* Hold keys to the store, open and close the store, complete relevant checklists, and manage cash handling.
* Drive sales on the shop floor in the absence of senior management, focusing on sales and customer service.
Please read the attached Job Description for more details.
What we offer you
At The White Company, we value our employees' efforts and reward them with great benefits and competitive salaries.
* 50% discount on our products
* 23 days holiday, rising to 25 during service
* A Volunteer Day with a charity of your choice
* A discretionary annual bonus scheme in addition to a competitive salary
* Perkplace Benefits Platform offering discounts across wellbeing and lifestyle
* Automatic enrolment into the Group Personal Pension scheme
* Life assurance coverage after successful probation
* Social events, including Christmas parties throughout the year
Our Equality, Diversity, and Inclusion statement of commitment
At The White Company, we are committed to creating an inclusive culture that welcomes and celebrates diverse backgrounds and identities.
We aim to ensure our environment allows people to bring their authentic selves to work, where their contributions are valued, abilities are enhanced, and perspectives appreciated. We respect, encourage, and celebrate differences, fostering a sense of belonging.
Our recruitment and selection processes are guided by an active Equality, Diversity, and Inclusion Policy. We invite you to join us on this journey.
Our Sustainability statement of commitment
We are dedicated to building a sustainable legacy for a brighter future for people and the planet. We believe this commitment should be reflected in everything we do.
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