Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Internal Grade G/EB11
Job Description
We are recruiting for a new Service Desk Analyst to join Experian Technology & Infrastructure to provide support and provide great service through a variety of channels including digital, phone & email communications to our customers internally and externally.
You will achieve this by providing support, troubleshooting and resolution of customer and technical issues relating to the use of company products, services and related applications, ensuring the client experiences a simple and easy service.
Reporting to the Service Desk Team Leader, you will use your first-class skills to engage with our clients and identify opportunities to provide service excellence, working together as one Experian across a multi-graphical team to build a holistic picture, address feedback and provide proactive service improvements.
This is a Hybrid, Ruddington-based position (40% in the office)
You will work 37.5 hrs per week, covering a shift pattern on a rota of 8am - 6pm Monday to Sunday with no on-call required.
Main Responsibilities/Activities
* Champion the delivery of excellent service and responding to individual client needs
* Provide technical support to resolve client issues keeping the client updated throughout the support process
* Take full ownership to resolve queries by working with other internal departments
* Deliver outcomes to a high standard within agreed timescales, procedures and quality standards
* Achieve personal development and team Goals
Qualifications
* Previous role in customer service or technical service desk support, training will be provided.
* Excellent service experience, responding to individual client needs to a high standard
* Experience working in a target focused role.
* Use standard PC software and all systems required for role
* You will have experience working with clients & partners at different levels
* IT Career aspirations & interest in learning new skills.
Additional Information
Benefits package includes:
* Flexible work environment, working hybrid (40% in the office) or full time in the office if you prefer.
* Great compensation package and discretionary bonus plan
* Core benefits include pension, bupa healthcare, sharesave scheme and more
* 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Experian is proud to be an Equal Opportunity and Aff…
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