Job Title: Strategic Engagement Advisor
Southern Water is seeking a Strategic Engagement Advisor to manage our two critical independent challenge groups. This role involves driving improvements by ensuring action is taken from independent feedback, including challenge and scrutiny from customer and environmental experts. The goal is to enhance customer-led decision making, environmental performance, and our reputation.
Challenge and Scrutiny Panels
* Customer Scrutiny and Transparency Committee – focused on customer-led decision making and performance.
* Independent Climate and Environment Group – focused on environment-led decision making and performance.
These panels directly influence our company’s executive and board, ensuring actions are accurate, robust, and proportionate. The role involves maintaining the independence of these groups by working with their chairs and members.
Responsibilities
1. Report to the Customer Strategy, Insight and Performance Team.
2. Serve as the secretariat for both groups, managing meetings, briefings, minutes, notes, reports, and actions.
3. Coordinate with Southern Water teams to ensure high-quality papers are prepared and agendas cover relevant topics for customers and environmental performance.
4. Support the wider team in ensuring the voice of the customer is integrated across Southern Water, including driving actions from challenge panels and insights.
Ideal Candidate
Excellent communication and stakeholder engagement skills, adaptable, driven, and passionate about amplifying the customer voice.
Compensation
Salary: Up to £32,000 based on experience.
Application
Interested candidates are encouraged to send their CV for consideration.
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