Strategic Account Director – Retail & eCommerce
📍 Location: Newcastle upon Tyne, Tyneside, Gateshead
💷 Salary: £40,000 – £45,000 basic (OTE £120,000+ uncapped)
📑 Contract: Full-time, Permanent
About Us
We’re a fast-growing, award-winning eCommerce software business. Our platform helps retailers increase online performance, and we’re now seeking a Strategic Account Director to focus on high-value client relationships and enterprise account growth.
The Role
This role is ideal for someone coming from a client services / account management background who’s managed large retail accounts and is now ready to step into a more commercial, growth-driven role.
You’ll be responsible for winning new enterprise accounts while strengthening relationships with senior decision-makers across retail and eCommerce.
You’ll lead solution-driven conversations, run demonstrations, and ensure clients get maximum value from our services.
What You’ll Do
* Manage and grow relationships with enterprise-level retailers.
* Identify and secure new opportunities with key retail decision-makers.
* Present solutions that solve client challenges, particularly around eCommerce and Google Shopping.
* Deliver engaging demonstrations (online and in person).
* Influence strategy and feed market insights back into the business.
* Provide accurate reporting and revenue forecasts.
What We’re Looking For
* Experience as an Account Director or senior client services lead.
* Strong background with retail or eCommerce clients.
* Commercial mindset with the ability to close deals.
* Existing network of retail decision-makers (advantage).
* Clear communicator, great at building trust and relationships.
What’s in it for you
* Competitive package – £40k–£45k base with uncapped commission (OTE £120k+).
* Generous time off – 37 days annual leave, including Christmas shutdown and your birthday off.
* Work-life balance – wrap up early: 4pm Mon–Thurs, 3pm Fridays.
* Office culture – from team socials and awards nights to our office dogs (Fergie, Ruby & Otto), there’s always something to look forward to.
* Wellbeing covered – Medicash healthcare plan plus Employee Assistance Programme.
* Practical perks – on-site parking, flexible working options, enhanced family leave, and pension scheme.