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A Pret Team Member or Team Member Star works as part of a team in a Pret shop in the kitchen, front of house, and delivery.
They are responsible for creating an efficient & welcoming environment, engaging and “wowing” our customers, and producing great quality Pret food.
Key focuses for the role are teamwork, 6 key points of service, 6 key points of production, cleanliness, and productivity.
TM/TM* Key responsibilities
* Maintain good relationships with all of the shop’s team.
* Take on jobs to balance workload across the team.
* Work in any area FOH and Kitchen, as requested by your manager (Hot Food, Coffee, etc).
* Work together to ensure the FOH, Kitchen, and delivery business is the best it can be.
* Have a good knowledge of Pret standards in all areas of the shop.
* Understand the importance of the Hot Chef and Barista roles and complete the training in these areas, as outlined in the TM* training plan.
* TM Star: Act as a role model within your shop team, demonstrating good Pret knowledge.
Amazing Service: 6 Key Points of Service
* Follow the 6 Key Points of Service at all times.
* Serve customers efficiently, politely, quickly, and engagingly.
* Respond to customers’ needs, delivering outstanding service.
* Maintain Pret standards in all areas, including merchandising and seating areas.
* Manage queues through speed of service and calling customers.
* Wear a clean and immaculate uniform during shifts.
* Present products appropriately in bags or on trays according to standards.
* TM Star: Achieve high performance in till speed and accuracy consistently.
Delicious Food & Drink: 6 Key Points of Production
* Create delicious food according to Pret standards in an efficient and safe environment.
* Follow the 6 Key Points of Production.
* Ensure stock is rotated and used according to standards.
Well Loved Shop: Cleanliness and Health & Safety
* Complete the Introduction to Pret course and pass the Pret Food Hygiene test.
* Adhere to all aspects of kitchen health & safety and food safety standards.
* Report safety concerns immediately to the shop management team.
* Follow Food Safety Standards and ensure the health and safety of team and customers.
* Notify management if standards or processes are not being met.
Shop Profitability: Productivity
* Complete and pass all TM and TM* training promptly.
* Adhere to financial standards on tills.
* TM Star: Maintain high bench productivity while ensuring good MTS quality.
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