To own the process and to be responsible for engaging with customers, fully understand the details of enquires, provide professional knowledge of spare parts requirements, quotations and turnkey order fulfilment through to invoice.
•Put the customer first.
•Make it easy to work with CDE.
•Maximise Customer’s Uptime and Throughput by having a sense of urgency.
About The Role
Customer Support & Aftermarket Excellence
•Provide professional after-sales guidance and expert parts knowledge to recommend the best solutions for customers.
•Respond to customer enquiries with urgency, ensuring all details are accurately captured in CRM systems.
•Prepare accurate, timely quotations and support the achievement of spares sales targets.
•Process confirmed orders in line with internal standards and procedures
•Upsell CustomCare services where relevant to enhance customer value.
Operational Ownership & Process Control
* Monitor and follow up fabricated item progress with Design and Production teams to ensure on-time delivery.
•Ensure all chargeable elements (parts, carriage, labour, subsistence) are fully and accurately invoiced.
•Maintain live, accurate customer data and ensure all customer queries are tracked through to closure.
•Support regional CustomCare teams with daily operational queries
•Review open orders with Parts Co-ordinator
Stock, Inventory & Demand Management
•Manage CustomCare stock across global regions, ensuring appropriate levels are maintained to maximise uptime.
•Oversee demand reporting to ensure stock is utilised effectively and not tied to inactive project allocations.
•Review inventory transaction history to ensure correct usage of CC stock.
Commercial, Pricing & Inter-Company Activities
•Create new sales parts across all sites as required.
•Manage pricing lists, including exchange rates, price increases, and system nodes, ensuring accuracy for all regions.
•Complete inter-company orders for Inc, AUS, and EUR where applicable
Business Growth & Account Development
•Convert inactive accounts into active customers through proactive follow-up via phone and email.
•Review historical buying behaviour and understand current supplier relationships.
•Identify what is required to win back business and increase qualified opportunities within CustomCare
Leadership, Training & Regional Support
•Train and support new team members to ensure strong onboarding and continuous capability development
•Provide in-country support visits to international regions when required
Required Criteria
Skills Needed
About The Company
WE ARE CDE. ENGINEERED FOR YOU
We empower our customers to transform waste into valuable resources through innovative co-creation, laying the foundations for the circular economy.
We help our customers maximise their natural resources in the most sustainable way possible – with greater efficiency and less waste than ever before. Our unparalleled speed and scale are down to our proximity to our customers and our deep understanding of their challenges. Our track record of proven solutions consistently meets our customers’ needs precisely, operating in challenging environments from the Arctic to the Equator.
Wet processing is our sole focus –our experience and expertise is unmatched in this field.
Every day, in everything we do, we strive to do it right. We want to be the best at what we do and deliver the maximum benefit for our customers. We pull together, as a team, in pursuit of this common cause. Our “Customer for Life” mentality fortifies each of our projects, with CDE engineers delivering continuous, limitless support.
Company Culture
We recognise that it is our people that have established CDE as market leader in developing solutions for the wet processing industry both within natural materials processing and waste recycling sectors.
OUR PURPOSE IS TO CREATE OUR BEST WORLD, A TON AT A TIME.
To do that, we must continue to build our global team by adding the most ambitious, driven and talented people. We will challenge you, elevate you and broaden your horizons. We will help you to be the best you can be both personally and professionally.
We are renowned for our energy and can do attitude…. and at times seemingly delivering the impossible. We also know that all the will in the world won’t take us anywhere unless we work together. And we like to have fun together - life’s too short and we spend most of it at work. If we lose the power to laugh, we lose the power to think.
We will continue to add the most dynamic, ambitious and talented individuals to the CDE team.
Company Benefits
Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, A diversity program, Opportunity to travel, Free parking, Cycle to work, Referral bonus, Open office, Competitive salary, Long service recognition, Free parking or Discounted parking, Employee Assistance Scheme, Wellbeing Scheme, Work With Charities, Social Opportunities, Employee Recognition Scheme, Hybrid Working, Culture of recognition, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Bereavement leave, Long service awards, Service recognition increases to annual leave, Staff celebration events
Salary
Not disclosed