Join to apply for the Planner role at Combined Facilities Management (CFM) Ltd
About Us
CFM is a leading NI Facilities management company delivering total integrated building service solutions throughout the public and private sector. The business has grown rapidly over the last 5 years and currently has a 350 strong all trade workforce.
Key Responsibilities
* Be the initial point of contact for tenants for urgent, routine and adaption works
* Scheduling customer appointments and creating events
* Notifying customers on planned arrival of workers Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability
* Raising survey events on new COTs, Adaptions and Response jobs
* Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly
* Liaise with administration team, supervisor and management to answer queries and review works in progress.
* Liaise daily with client district maintenance officers/administrators
* Monitoring of required completion dates, ensuring they are meet, or extension requested were required
* Dealing with queries and complaint resolution
* Maintaining standards and processes to reach KPI targets.
* Support other planning areas when required as part of a cross-functional team environment
* Review KPI prior to monthly meeting and prepare any documents needed for any possible challenges.
* Prioritise customer orders by due date to support the company in meeting target deadline KPI
* Escalate issues promptly to management and help resolve problems in a timely fashion
Essential Qualifications
* IT literate, proficient in Microsoft Office
* Previous experience of scheduling/ logistics
* Experience in customer service and customer excellence
Preferred Qualifications
* Experience operating within a face paced construction industry with a focus toward
* housing maintenance
* A Degree / HND in a related discipline
Competencies
* Excellent communication skills with the ability to manage client relationships
* Strong planning and organisation skills.
* Ability to work on own initiative and as part of a cross functional team
>Ability to work accurately under pressure and meet deadlines & targets
* Good understanding of operating costs and productivity levels
* Knowledge of construction and the skills off the team members.
* Good customer service/customer care skills
* The ability to deal with the unexpected and good problem-solving skills
Skills
Planning & Organising Excellent customer service Scheduling experience
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Construction
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