Are you a highly organized and customer-focused professional with experience in the medical or dental field? We're looking for an
Exceptional Dental Receptionist/Administrator
to be the welcoming face and efficient backbone of our Private independent referral dental practice.
About the Role
This is a pivotal role combining first-class customer service with essential administrative and operational duties. You'll be the first point of contact for our patients, ensuring they have a positive experience from the moment they call or walk through the door.
Key Responsibilities Include:
* Exceptional Customer Care: Greeting patients warmly, managing check-in/check-out processes, and handling all inquiries with professionalism, empathy, and confidentiality.
* Appointment Management: Scheduling, confirming, and managing patient appointments efficiently.
* Administrative Duties: Processing patient records, managing billing, handling payments, supporting GDP referrals, and accurately maintaining our dental software system.
* Communication: Answering phones, managing correspondence, and liaising between patients, dentists, and other team members.
What You'll Bring
* Proven Experience: A minimum of 2 years of experience working as a receptionist or administrator in a medical, dental, or clinical environment is essential.
* Customer Focus: A genuine passion for providing exceptional customer care and resolving patient issues with tact and a positive attitude.
* Organizational Skills: Meticulous attention to detail and a proven ability to multitask, prioritize, and manage a busy front office desk.
* Technical Proficiency: Competency with dental/medical software.
* Communication: Excellent verbal and written communication skills.
Why Join Us?
We offer a supportive and positive work environment where your contributions are highly valued.
* Competitive Salary: From £19k
* Working Hours: 30 hours per week
* A loyal Team Work with like-minded colleagues where your CPD is encouraged
* Benefits: Full CPD, Uniform, Pension, Discounted dental care
* Location: Beautiful premises located on Berekely Square, Clifton
Ready to elevate your career and join a team dedicated to patient health and satisfaction?
Job Type: Full-time
Pay: £12.21 per hour
Experience:
* Medical Receptionist: 2 years (required)
Work Location: In person