I’m working with a well-established professional services organisation in London that is looking to add a hands-on IT Support Engineer to their growing support team. This is a fantastic opportunity for someone with solid 1st/2nd line experience who enjoys a mix of user support, technical troubleshooting, and project involvement.
You’ll be supporting a high-performing, professional user base, so strong communication skills and a calm, service-focused approach are essential.
🛠 The Role
You’ll be responsible for delivering high-quality IT support across both remote and on-site environments, including:
* Providing 1st and 2nd line support to end users
* Acting as a professional and friendly point of contact for IT helpdesk queries
* Troubleshooting Windows OS and desktop issues
* Supporting and troubleshooting Microsoft Office / Microsoft 365 applications
* Managing mobile device setups and handset migrations
* Administering Active Directory / Entra ID and Microsoft Exchange
* Carrying out PC builds, deployments, and user data migrations
* Assisting with IT projects such as rollouts, infrastructure upgrades, and system migrations
✅ What We’re Looking For
* Strong customer service and user-facing support skills
* Ability to remain calm and professional under pressure
* Solid troubleshooting experience with modern Windows environments
* Good working knowledge of Microsoft Office / Microsoft 365
* Experience with Active Directory / Entra ID user administration
* Experience supporting email systems (Exchange/365)
* Hands-on experience with device builds, migrations, and deployments
⭐ Desirable (Nice to Have)
* Basic networking knowledge (DNS, DHCP, IP addressing, subnetting)
* Exposure to Microsoft Intune / Endpoint Management / Conditional Access
* Familiarity with email security & filtering tools (e.g. Mimecast, SPF, mail flow)
* Awareness of firewalls such as SonicWall or WatchGuard
* Experience working in dynamic, multi-site or flexible IT environments
This role offers hybrid working, with a mix of London-based onsite support and remote work.
* Great exposure to both support and infrastructure projects
* Opportunity to support a professional, high-performance user base
* Strong environment for developing well-rounded 2nd line skills
* Clear pathway to progress into senior support or infrastructure roles
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