Accommodation Officer
We are looking for a ACCOMMODATION OFFICER to join our team here at Hope in our emergency accommodation. We are looking for someone who can provide the following:
Main Duties:
* Housing Management, ensuring sign ups to tenancies, licencing agreements, taking payments etc.
* Carry out regular occupancy checks such as managing health and safety and ensuring correct occupancy numbers.
* Develop and maintain strong internal and external relationships.
* Attend appointments with clients where appropriate.
* Recognise signs of deteriorating mental health and initiate appropriate interventions to prevent a crisis.
* Regularly review action plans and risk assessments in line with Hope's policies and practice.
* Various administrative tasks.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.
What we are looking for:
* Experience of working with people of complex backgrounds, ex-offenders, people with mental health issues, substance misuse issues and challenging behaviours.
* IT Proficiency, ability to learn new software programs, basic Microsoft experience.
* Understanding of the housing and social needs of people with multiple and complex needs.
* Able to influence and negotiate positive outcomes with others.
* Excellent communication skills, both written and verbal, with a strong customer service orientation.
* Ability to work independently as well as part of a small team in a fast-paced environment.
Job Types: Full-time, Permanent
Pay: £25,012.00 per year
Work Location: In person