The Role
We’re looking for a curious and ambitious engineer to join Synetec as an AI Support Engineer. This is not your typical support role. You’ll combine hands-on software engineering with cutting-edge AI tools to deliver real impact for our clients.
In this role, you’ll:
* Solve complex client challenges through high-quality technical support.
* Work side by side with our developers to fix issues fast and improve product stability.
* Experiment with AI-powered tools to automate workflows, speed up responses, and enhance user experiences.
If you enjoy problem-solving, thrive in a fast-moving environment, and want to build AI expertise while shaping the future of support engineering, we’d love to hear from you.
Responsibilities
* Deliver fast, high-quality technical support to clients via email, phone, or chat, following Support Desk protocols and ensuring issues are resolved efficiently.
* Collaborate closely with the development team to rapidly identify, report, and fix bugs, improving product reliability and user satisfaction.
* Contribute to feature development using C#, Angular, and SQL, enhancing product performance and functionality.
* Leverage AI-powered tools to streamline support, automate repetitive tasks, and boost team efficiency.
* Create clear, reusable documentation for processes, common solutions, and product updates, enabling faster resolution and knowledge sharing.
* Build and maintain internal tools that make the support process smarter and more effective.
* Stay ahead of the curve by keeping up to date with the latest trends in software engineering and AI, and sharing knowledge across the team.
Essential Knowledge, Skills & Experience
* A degree in Computer Science, IT, or equivalent hands-on experience.
* Strong problem-solving skills, with the ability to break down and resolve complex technical issues quickly.
* Clear communicator who can explain technical concepts to both technical and non-technical users.
* Comfortable working independently and as part of a collaborative team in a fast-paced environment.
* Hands-on experience with C#, Angular, and SQL, with a willingness to deepen expertise.
* Familiarity with version control systems (Git) and modern development practices.
Desirable Skills & Experience
* Curiosity about or experience with AI-powered development tools (e.g., GitHub Copilot, ChatGPT, OpenAI APIs).
* Exposure to AI-assisted automation in support workflows or development.
* Understanding of machine learning basics or awareness of AI frameworks.
* Experience with cloud platforms (AWS, Azure).
* Knowledge of scripting languages (e.g., Python) to support automation.
What can Synetec Offer you:
* Competitive salary: £30,000 – £35,000 + performance bonus.
* Hybrid working: Flexible hours with a mix of home and office (currently 1 day per week in London).
* Time off that matters: 23 days’ annual leave plus 3 working days between Christmas and New Year.
* Private healthcare: Provided after 12 months of service.
* Career growth: Ongoing training and upskilling, with a focus on AI tools and emerging technologies.
* Great location: London office near London Bridge station and Borough Market
* Collaborative culture: Join a close-knit, supportive team where your ideas and curiosity are valued.
Interested? Follow our LinkedIn page to stay updated on company news and future opportunities! https://www.linkedin.com/company/synetec/