JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
Start your next chapter at Holiday Inn Blackpool
Be part of a brand new, modern and stylish hotel in the heart of Blackpool, just moments from the seafront, town centre and the Blackpool Winter Gardens. At Holiday Inn Blackpool, home to the vibrant Platform 9 Bar & Kitchen and on-site Starbucks, you'll join a team that brings energy, pride and personality to everything we do.
This is more than a workplace, it's a place to grow, to be part of something new, and to help shape a hotel experience that stands out in a thriving seaside town. If you're looking for a supportive team, a dynamic environment and opportunities to develop your career, we'd love to welcome you.
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
* Discounted hotel room rates for you and your friends & family
* An additional day's leave for your birthday
* Enhanced Maternity, adoption & shared parental leave
* Course Sponsorship
* 30% F&B discount at RBH hotels
* Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
* Flexible working arrangements
* Stream - choose how and when you get paid
* Life Insurance
* Employee Assistance Programme
* Social and wellness events and activities all year round
* Free meals on duty saving you over £1000 per year
And much much more
A DAY IN THE LIFE OF THE GUEST SERVICES SUPERVISOR AT THE HOLIDAY INN BLACKPOOL
What you'll be doing..
* Collaborate with all hotel
departments to ensure a seamless coordination between operational service and
overall guest experience within the hotel
* Communicate effectively with
senior management regarding operational challenges and improvement
opportunities
* Maintain knowledge of the
hotel's food and beverage offerings, including specials, promotions, and
seasonal menu changes
* Foster a guest-first culture,
ensuring all team members provide attentive and friendly service
* Create a welcoming and
professional environment for all guests, ensuring a high standard of
hospitality
* Monitor guest feedback and
work proactively to implement improvements in service and operations as needed
* Handle guest complaints or
issues professionally and efficiently, ensuring swift resolution to maintain a
high standard of guest satisfaction
* Act as the primary point of contact for guests and staff
during shifts, addressing any operational challenges or emergencies
* Lead by example with strong decision-making, leadership,
and customer service skills to uphold the hotel's standards and brand
reputation
WHAT WE NEED FROM YOU
* A people-person with guest services experience, and ideally some leadership skills under their belt
* Exceptional communication skills and a natural problem-solver, ready to step in when things get busy
* Organised and detail-oriented, especially when handling guest reservations and billing accuracy
* Team-focused and collaborative, creating a positive, supportive environment for colleagues and guests alike
* Ready to make quick, confident decisions that keep things running smoothly
* High energy and adaptable, thriving in a fast-paced, guest-facing role where every day brings something new
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please let us know.