About the Role
Role Overview
What will you be doing?
1. As a Parts Sales Executive, you will work with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre.
2. Achieve personal KPIs and revenue objectives with target customers.
3. Accurately identify parts to meet customer sales requirements.
4. Utilise all product promotions effectively to achieve specific targets set.
5. Identify and leverage potential sales opportunities within the customer base.
6. Maintain your own product knowledge and awareness of competitor activity.
7. Build strong working relationships with customers through regular contact via phone and face-to-face visits.
8. Provide a high level of service by understanding customer requirements, responding to requests, progressing orders, and offering expert advice.
9. Provide timely communication on credit status.
10. Support the TPS Centre team to ensure good working relationships and excellent customer service.
11. Work with the Sales Manager to achieve sales targets and ensure a coordinated approach.
12. Handle incoming calls and customer inquiries within KPIs, using the approved greeting.
13. Ensure proper and accurate use of all systems to search and order parts.
14. Complete all documentation accurately and promptly.
15. Manage cash and credit card transactions in line with TPS Guidelines.
About TPS
TPS provides independent garages and bodyshops with high-quality Genuine Parts for Volkswagen Group vehicles. As part of the Volkswagen Group, TPS offers a network of Centres nationwide with a focus on creating a motivating and inclusive workplace that encourages learning and development.
Launched in 2006, TPS operates on an Agency Model, stocking and selling on behalf of Volkswagen Group UK. The brand has experienced rapid growth both financially and in the number of Centres nationwide.
Essential Skills
We are looking for a self-starter with a proven record in building relationships and achieving sales targets in a B2B environment. The candidate should be confident, a good communicator, passionate about customer service, and able to work well within a team. Attention to detail, IT literacy, and a passion for the automotive industry are essential.
Location
Ipswich, England
Work Experience
Other Sales
Languages
English
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