Join the Expedia Group Family!
At Expedia Group, we power global travel for everyone, everywhere. Our cutting-edge technology is designed to make travel smoother and more memorable, while we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential to our success.
Why Join Us?
To shape the future of travel, we believe that people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs. Here, differences are celebrated, and we know that when one of us wins, we all win!
We offer a comprehensive benefits package that includes:
* Exciting travel perks
* Generous time-off
* Parental leave
* A flexible work model with amazing office spaces
* Career development resources
Join us in building a more open world!
Position: Senior Manager, Lodging Operations
This is your chance to be part of one of the largest teams within Expedia Group: the Traveler & Partner Services Platform (TPSP). TPSP unites global support for travelers and supply partners across all EG brands and strategic partnerships, focusing on lodging lines of business—hotels and Vrbo.
Your Role:
As the Senior Manager of Lodging Traveler Operations, you will:
* Relentlessly improve and simplify traveler-related processes through root cause analysis.
* Deliver insights and solutions to enhance agent and customer experiences.
* Negotiate and influence stakeholders to drive innovative solutions that boost team efficiency.
* Lead a team of lodging improvement analysts to implement scalable changes based on performance analysis.
Key Responsibilities:
* Establish improvement initiatives aligned with TPSP Operations objectives.
* Lead all aspects of process transformation, from discovery to scalability.
* Develop business cases to tackle opportunities for efficiency and effectiveness.
* Communicate the vision for Lodging Improvement Traveler to ensure buy-in.
* Partner with leadership to align operational improvements.
* Mentor and coach your team to advance their career development.
* Build playbooks to proactively address issues and opportunities.
* Monitor key performance indicators for continuous improvement.
* Create compelling visual stories for executive audiences.
* Collaborate across diverse teams to facilitate communication and alignment.
* Contribute to the successful adoption of new products, policies, and processes.
* Generate insightful reports for business reviews with senior leaders.
Experience & Qualifications:
* 5+ years of operational management experience in a dynamic customer care environment.
* Proven success in developing and exceeding KPIs.
* Expertise in data analysis and presenting clear insights.
* Ability to map complex processes across functions.
* Experience managing large-scale projects and transformation programs.
* Strong problem-solving skills with a creative approach.
* High energy and a positive outlook with a passion for improvement.
* Outstanding communication, collaboration, and negotiation skills.
* Ability to motivate and empower others towards organizational goals.
* Comfortable in high-pressure, evolving situations.
* Willingness to travel up to 50% as required.
Compensation & Benefits:
The total cash range for this position in Austin is $141,500.00 to $198,000.00, with the potential to increase to $226,500.00 based on performance.
We are proud to offer a wide range of benefits, including:
* Medical, dental, and vision coverage
* Paid time off
* Employee Assistance Program
* Wellness & travel reimbursement
* Travel discounts and IATAN membership
Join Us!
We are honored to be recognized as a Best Place to Work on Glassdoor in 2024 and celebrated for our award-winning culture by organizations like Forbes and TIME.
Expedia Group is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Ready to embark on an exciting journey with us? We can’t wait to meet you!