Supply Chain Manager
Location: Manchester
Salary: £40,000 – £45,000 per annum
Hours: Monday to Friday, 8:30am – 5:00pm
Working Pattern: Office based
We are open to considering candidates of varying experience levels. Whether you're a seasoned Supply Chain professional or a graduate who has on-job experience gained through an internship/placement year/graduate scheme - we'd like to hear from you.
The Role
An established Manchester‑based business is seeking a Supply Chain Manager to lead its end‑to‑end supply chain and customer service functions.
Reporting directly to the Managing Director, this is a hands‑on leadership role with accountability for supplier performance, inventory strategy, customer OTIF delivery and overall supply chain efficiency. The successful candidate will be comfortable operating at both strategic and operational level, while directly managing complex suppliers, order books and customer commitments. The role owns the complete supply chain journey, from purchase order placement and inbound supply through to customer dispatch, delivery confirmation and contract performance.
Please note, the day-to-day responsibilities of this position are from an operational level and are less involved in direct purchasing and procurement. If you're looking for a position that is heavily involved in sourcing, this role it may not be aligned.
Key Responsibilities
Leadership & Stakeholder Management
* Overall responsibility for Procurement, Order Processing and Customer Service functions
* Line management and development of an office‑based Supply Chain & Customer Service team (circa 4 direct reports)
* Acting as a key interface between customers, suppliers and internal commercial teams
* Working closely with the Managing Director and senior stakeholders to support commercial and operational objectives
End‑to‑End Supply Chain Management
* Full ownership of the end‑to‑end supply chain, from supplier engagement through to customer delivery
* Hands‑on placement of purchase and sales orders, creation and management of order books
* Proactive review of customer order books, identifying risks and implementing solutions to avoid delays
* Accountability for customer OTIF performance, late order resolution and delivery confirmation
* Participation in customer contract reviews and regular customer meetings to resolve issues or escalate risks
Procurement & Supplier Management
* Managing a multi‑million‑pound procurement spend (£2.5m stockholding)
* Negotiating pricing, terms and agreements with key suppliers during RFQ stage
* Building and maintaining strong supplier relationships, including engagement with overseas suppliers in the Far East
* Improving supplier performance to increase stock availability without increasing inventory value
* Understanding and managing international lead times, Incoterms and seasonal impacts (e.g. Chinese New Year)
Inventory & Demand Planning
* Strategic and operational oversight of stock across a high‑SKU environment
* Managing stock levels using replenishment techniques such as Min/Max, Order Point/Order Quantity and Up‑To systems
* Forecasting demand while accounting for seasonality and changing customer requirements
* Managing time‑critical, perishable and short shelf‑life products to minimise write‑offs and residual stock
Logistics & 3PL Management
* Management of third‑party logistics partners, including escalation of service issues
* Monitoring logistics performance and benchmarking costs
* Identifying opportunities to reduce overall spend through consolidation, efficiency improvements and minimising additional charges
* Coordinating shipping, dispatch and arrival schedules to reduce landed costs
Systems, Reporting & Continuous Improvement
* Extensive use of Excel to analyse large datasets and produce clear, actionable reports
* Developing new KPI reports to support decision‑making across supply chain and customer performance
* Reviewing and updating Standard Operating Procedures (SOPs), particularly in line with ERP system implementations
* Driving continuous improvement across supply chain, customer service and procurement processes
About You
* Degree qualified or equivalent professional experience
* Proven experience in supply chain, procurement or operations management
* Strong commercial awareness and experience supporting customer contracts
* Confident negotiating with suppliers and managing third‑party partners
* Highly analytical, with advanced Excel and reporting capability
* Comfortable operating in a hands‑on role while leading a team
* Strong communicator, effective with customers, suppliers and senior stakeholders
* Experience working with or implementing ERP and supply chain systems
What’s on Offer
* A senior, visible role within a stable and well‑established business
* Direct exposure to senior leadership and strategic decision‑making
* Competitive salary of £40,000 – £45,000
* Long‑term career development and progression opportunity
Benefits
* 25 days holiday plus bank holidays
* Contributory pension scheme
* Free onsite parking
* Flexi-time
Interview process:
1. Initial 15 min video introductory call (informal)
2. First stage interview – face to face in the office – Senior Manager level
3. Second stage interview face to face in office – Director Level