Join to apply for the EU Road Freight Operator role at TieTalent
18 hours ago Be among the first 25 applicants
Join to apply for the EU Road Freight Operator role at TieTalent
Get AI-powered advice on this job and more exclusive features.
About
EU Road Freight Operator - Basildon - Up to £30,000
Our client, who are a known Freight Forwarder are seeking a motivated and reliable Freight Forwarder to join their Freight Forwarding team based out of Basildon. You will play a key role in supporting the Customer Services & Freight Forwarding Manager in ensuring seamless operations and exceptional customer service. This is an excellent opportunity for an individual with a passion for logistics and customer service to contribute to the company's growth.
About
EU Road Freight Operator - Basildon - Up to £30,000
Our client, who are a known Freight Forwarder are seeking a motivated and reliable Freight Forwarder to join their Freight Forwarding team based out of Basildon. You will play a key role in supporting the Customer Services & Freight Forwarding Manager in ensuring seamless operations and exceptional customer service. This is an excellent opportunity for an individual with a passion for logistics and customer service to contribute to the company's growth.
Location: Basildon Office
Working Hours: Monday - Friday - 08:30 - 17:30
Salary: £27,000 - £30,000 per annum (dependent on experience)
Key Responsibilities
* Support the Head of Customer Services in aligning departmental operations with the company's vision of increased competitiveness and profitability.
* Execute the department's strategy for excellent customer service and business development.
* Accurately record customer bookings in the operations system.
* Maintain effective communication with sales teams, report new leads, and manage shipment handovers.
* Create and update Standard Operating Procedures (SOPs) for the department.
* Drive workflow efficiency improvements in collaboration with the line manager.
* Manage key accounts and ensure timely response to general enquiries.
* Follow up on client feedback and enquiries to ensure satisfaction.
* Handle customer complaints in line with SOPs and within agreed timelines.
* Support Credit Control by assisting with the collection of overdue payments.
* Conduct due diligence checks for all new customers.
* Uphold high standards of personal conduct, health & safety, and professionalism; promote adherence to company policies.
* Represent the company professionally at all times.
* Manage relationships with clients and subcontractors in line with company procedures.
* Ensure compliance with internal policies and legal guidelines for all financial transactions.
* Ensure all bookings (international, national, cross-trade) are accurately recorded in the operations system.
* Provide timely and cost-effective customer quotations.
* Confirm customer quotations by phone within 30 minutes.
* Book consignments with third-party contractors and origin offices.
* Manage delivery bookings and liaise with customers and suppliers.
* Build and maintain strong customer relationships.
* Manage invoicing and associated administrative tasks.
Skills, Experience & Competencies
* Strong knowledge of road freight market rates and quoting processes for a UK based forwarder.
* No restrictions to working in the UK. Must have right to work
* Ability to manage own workload and work effectively within a team.
* Proficient in Microsoft Office applications, particularly Excel.
* Excellent verbal and written communication skills.
* Experience in Excel reporting and general administration.
* Solid understanding of logistics operations and procedures.
* Confident working both independently and collaboratively.
* Strong analytical skills with attention to detail.
WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs.
WR is acting as an Employment Agency in relation to this vacancy.
TITL1_UKTJ
* Basildon, England, United Kingdom
Languages
* English
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Technology, Information and Internet
Referrals increase your chances of interviewing at TieTalent by 2x
Islington, England, United Kingdom 2 days ago
Basildon, England, United Kingdom 4 days ago
Basildon, England, United Kingdom 3 days ago
Chelmsford, England, United Kingdom 2 weeks ago
Erith, England, United Kingdom 3 weeks ago
Supply Chain Warehouse Operative Level 2
London, England, United Kingdom 3 months ago
Leeds, England, United Kingdom 1 week ago
Leeds, England, United Kingdom 1 week ago
London, England, United Kingdom 3 months ago
Tilbury, England, United Kingdom 1 month ago
West Thurrock, England, United Kingdom 4 days ago
Complex Claims Specialist - Cargo & Logistics
London, England, United Kingdom 1 week ago
Service Provider Specialist - Southeast England
Northfleet, England, United Kingdom 1 week ago
Dartford, England, United Kingdom 2 weeks ago
City Of London, England, United Kingdom 2 weeks ago
Sea Logistics Business Development Manager
Dartford, England, United Kingdom 2 weeks ago
Snodland, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 days ago
Basildon, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr