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Are you a great Service Manager or ready to step up to your next role? Can you inspire and lead Team Leaders and Support Workers? Do you want to be able to make a difference to the lives of people we support?
We have an opening for you to join us as a Service Manager at our Delrow Community. We’re looking for a Service Manager to manage our Team Leaders, ensuring we continue to provide the highest level of care to the people we support. You’ll be instrumental in ensuring everyone is able to fulfil their potential for independent living and able to make their own life choices, empowering the people we support to lead more connected fulfilled lives and make informed life choices.
You’ll probably already be a Service Manager, or feel that you’re ready to progress, and are looking for the opportunity to take a higher level of responsibility. You will be ready to manage a number of Team Leaders, providing guidance, direction and support in their role.
You’ll be responsible for ensuring that care and support is of a high standard, focused on person centred outcomes and delivered within budget You’ll ensure that all needs assessments, support plans and risk assessments are kept up to date. There will also be direct engagement and liaison with social workers, family members and key workers as required.
Location & Travel
Community-based
This role will be based at our Delrow Community in Watford.
Duties & Responsibilities
Main responsibilities:
* Ensure staffing rotas and on-call arrangements are always adequate for the service: you will also be expected to participate in an on-call rota.
* Assist and lead parts of the assessment and admission of new people to the service, ensuring they have a contract for their care and support, and all necessary funding and tenancy documentation is in place prior to admission.
* Assist the community to deliver and evidence service delivery standards in accordance with contractual and regulatory requirements.
* Involve the people we support in decisions regarding the delivery of service, including the staffing, and the service design.
* Alongside the Team Leaders for the area, ensure that regular supervision meetings and annual reviews as well as ongoing training and development are undertaken.
* To take part in recruitment and selection processes and carry out thorough inductions for new staff.
* Ensure that incidents, complaints, accidents, and near-misses are appropriately recorded.
* Undertake staff management such as disciplinary hearings, performance management, sickness absence and grievances, ensuring that all filing and administrative processes are carried out.
* Undertake the role of ‘safeguarding co-ordinator’ within the community, with the Regional Care and Support Manager. To bring to the immediate attention of the Regional Care and Support Manager any concern about the well-being, safety or safeguarding of a person we support, with strict adherence to the charity’s safeguarding policy and procedures.
* Make provision for continued own professional development, including updating of knowledge around national and local initiatives.
* Ensure that care and support is of a high standard, focused on person centred outcomes and delivered within budget.
* Ensure that all needs assessments, support plans and risk assessments are kept up to date. There will also be direct engagement and liaison with social workers, family members and key workers as required.
* Help arrange local and community-based events with the people we support and get involved or help create events, for example coffee mornings and film clubs.
* Manage finances and budgets.
Person Specification
Education & Qualifications
* Level 3 Diploma in Health & Social Care and be willing to work towards Level 5.
* You’ll have a good general education and be competent in numeracy and literacy.
* Level 5 Diploma in Health & Social Care.
Experience & Knowledge
* You will have previous experience of working within a social care setting supporting adults with learning disabilities.
* Ideally, you’ll have at least one year at a supervisory level with experience of managing teams, but you may have been in an “acting up” role or ready for the next step into management.
* Be ready to take responsibility for a number of Team Leaders, providing guidance, direction and support in their role.
* Be able to lead team meetings with confidence.
* Familiar with using IT systems to enter and record data including experience in using Excel spreadsheets.
* Experience of management of finances and budgets would be desirable.
* A confident communicator with good verbal and written skills.
* Able to manage and develop others, and willing to challenge poor practice and promote development of best practice.
* You would love to be part of a community.
* Be able to deliver a high-quality service for people we support, by understanding the needs and wishes of individuals and a passion for helping others live a fulfilling and interesting life.
* Enjoy working with people in a person-centred, facilitative way, which encourages a non-judgmental approach and meets the needs of the people we support.
* Treat others with respect, dignity, honesty, and equality and recognise that they may have different viewpoints, beliefs or values and understand issues from others’ viewpoints and build an atmosphere of trust and openness.
* You are able to continuously encourage mutual respect and positive interactions between colleagues and people we support.
Camphill Village Trust is an equal opportunity employer.
Camphill Village Trust is committed to safeguarding and promoting the welfare of all adults who use our services and as such expects all staff and volunteers to share this commitment. Successful applicants will be required to complete the relevant pre-employment checks including a DBS check.
We reserve the right to close this advert early if we receive a sufficient number of applications.
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