We are seeking a Strategic Communications Manager to join our team based from Head Office in London Bridge (hybrid working). This role leads strategic communications that strengthen understanding of performance, champion the benefits of integration and support key business priorities. It owns the corporate narrative across all channels, ensuring clear, consistent and compelling messaging about our purpose, values and impact. The role also provides expert leadership on executive communications and delivers integrated customer communications for major service changes, ensuring customers remain informed, supported and confident during disruption.
Responsibilities
* Develop and lead strategic communications plans that support business priorities, performance storytelling, and integration benefits.
* Shape and own the organisation's corporate narrative, ensuring consistent messaging across internal and external channels.
* Lead executive leadership communications, producing speeches, thought leadership, talking points, and senior‑level content that enhances influence and reputation.
* Provide strategic advice and counsel to executives on narrative, tone, and channel use.
* Oversee integrated customer communications for major service changes—including blockades and engineering works—ensuring clear, timely and accessible information.
* Coordinate cross‑functional teams to deliver high‑quality, customer‑focused communications across all channels.
* Manage multi‑channel content development, ensuring editorial excellence and alignment with brand and narrative.
* Identify opportunities to proactively shape perception of performance and demonstrate progress, impact and value.
* Build strong working relationships across the business, including Operations, Commercial, Customer Experience and external partners.
* Support crisis and incident communications where required, contributing to clear, credible and timely responses.
* Measure and evaluate the reach and impact of communications activity, using insight to shape continuous improvement.
* You shape narrative with confidence – an experienced communications professional who knows how to build understanding, articulate performance and manage scrutiny.
* You're a natural storyteller – skilled at translating complexity into clear, engaging narratives that land.
* You elevate leadership – able to craft compelling content for executives that inspires trust and sets a consistent organisational tone.
* You deliver integrated comms – confident across channels and audiences, ensuring everything works seamlessly together.
* You think strategically – you can develop and deliver communications strategies that anticipate risks, maximise opportunities and reinforce business priorities.
* You collaborate brilliantly – strong at influencing senior stakeholders and building effective relationships across the organisation and industry.
* You make things happen – calm under pressure, able to handle multiple priorities, and focused on delivery.
About the Employer
We are one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations. Our train network and services are integral to our customers' daily journeys.
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