Contact information
Contact details
Ellen Devonport
ellen.devonport@nhs.net
07935009697
About the role
Please note that this role is not on the Home Office list of occupations eligible for sponsorship under the Skilled Worker route.
Do you have a friendly and engaging personality?
The role of Administrative Office & Receptionist is a very busy but enjoyable role and you will work within a team of supportive staff members covering reception desks Trustwide (Pinderfields, Pontefract, Dewsbury Hospitals, incorporating the new Day Case Unit and our CDC Unit). We offer both Full Time and Part time roles,within our Team. The posts are based within Mid Yorkshire Hospital NHS Trust and you will be expected to provide cross site cover on all sites, as per service requirement.
You will be required to use multiple IT systems and will also need to have a professional appearance. This role is very rewarding and a great opportunity to be part of the wonderful work carried out by our Trust.
Please note, the working pattern for this post is 5 over 7 days including evenings and weekends.
* We have Full Time/Part-Time hours available, Full Time hours are 37.5 hours per week.
* If shortlisted please be advised that Interviews will be held at one of the Hospital Sites (PGH/DDH/PGI) and will be Face to Face
* You will also be expected to undertake an IT/Admin test.
Please contact Ellen Devonport (Team Leader) on 07935 009697 or ellen.devonport@nhs.net to discuss the role further. We do encourage applicants; should they wish, to contact ourselves for an informal visit.
Main duties
As an Administration Officer & Receptionist, you will be expected to meet and greet patients for their appointments, attend the patients on the systems and outcome the appointment accordingly as instructed by the clinician, plus a variety of other roles detailed within the Job Description/Person Specification.
You will also have to book follow up appointments for the patients and escalate any capacity issues where you are unable to book the appointment. Liaising with all levels of staff across the Trust will be a daily task so you must have good customer service skills and communication skills.
The role is very rewarding and is an integral part of the Trust ensuring Patients and all visitors are treated with the highest of Standards and cared for in line with our Trust Values and Behaviours at all times.
We use many IT Systems within the Trust and you will undergo extensive training to be able to use these. Therefore, you will be required to be IT literate.
The role does presently include Saturday working, but please be advised the role is 5 days over 7 including Evenings and Weekends.
Key requirements
Experience
Essential criteria
Experience of working with a variety of Computer software programmes. Working in a demanding environment. Experience of face to face customer service. Have the ability to follow written information.
Desirable criteria
Use of a Patient Administration System. Working knowledge of Microsoft Office.
Qualifications
Essential criteria
Sound educational background 5 GCSEs Grade C or above or equivalent knowledge. Good written and verbal English. NVQ 2 Customer Care, equivalent experience or other relevant qualification.
Desirable criteria
ECDL or equivalent. NVQ 3 Customer Care.
Knowledge & Awareness
Essential criteria
Knowledge of GDPR and awareness of confidentiality. Awareness of own limitations. Demonstrate knowledge of dealing with sensitive and potentially conflicting situations
Desirable criteria
Basic knowledge of the 18 week referral to treatment pathway Basic knowledge of medical terminology.
Skills & Abilities
Essential criteria
Excellent organisational skills. Excellent communication skills. Able to work effectively across departmental boundaries. Ability to converse with patients, staff and visitors, in person or over the telephone with tact and sensitivity. Demonstrate the ability to communicate empathetically and with the ability to overcome barriers of understanding. High standard of accuracy. Ability to adapt to change in an environment that can be disruptive. Ability to cope under pressure. Ability to prioritise workload whilst working on a reception desk independently.
Personal Attributes
Essential criteria
Confidence in own abilities. Self-motivated. Good team worker. Flexible approach to working arrangements. Aptitude for using initiative and problem solving. Polite and friendly manner. Willingness to undertake training and personal development.
Be part of MY team
We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients’ homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Application guidance:
We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It’s important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.
Our benefits
* Access to the NHS pension plan
* Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service
* Exceptional employee health and wellbeing services
* Extensive benefits and support, including:
* Onsite nurseries and childcare salary sacrifice scheme
* Cycle to work scheme
* Home electronics scheme
* Car lease salary sacrifice scheme
* Working carers support and advice, carers network and carers passport
* Flexible working options and family and carer-friendly policies
* Established staff networks, including LGBTQ+ and Race Equality
* Career progression, training and support
Skilled worker sponsorship
You can find out more about skilled worker and health and care visas on our careers site .