The Role
We are seeking a Spa Receptionist to work with our small, dedicated team to ensure from welcome to departure our Spa guests, members and residents have a relaxing enjoyable experience at our Utopia Spa.
MAIN DUTIES
1. Welcoming guests, residents and members to the Utopia Spa
2. Handling telephone enquiries
3. Taking individual treatment bookings
4. Showing guests around the facilities on arrival
5. Liaising with food and beverage departments for guests lunch/tea orders
6. Liaising with therapists and the Spa Manager with reference to clients schedules and last minute booking changes
7. Compiling bills for Spa Guests before departure
8. Computer and manual completion of administration duties
9. Completing the daily balancing/banking for the spa ready for the accounts team
10. Adherence to Mystery Guest Standards criteria throughout the working day
REQUIREMENTS
11. 35hrs, 5 days per week including early (7.30am 3.00pm), late (12.45pm 8.15pm) shifts. Please note weekend shifts are part of this role
12. Excellent personal presentation
13. A genuine interest in Spas and Beauty
14. Computer literate and good attention to detail in admin
15. Previous beauty knowledge a distinct advantage
16. Weekend shifts required
BENEFITS
17. 4 weeks holiday rising to 5 weeks with service
18. 8 Bank holidays
19. Free car parking
20. Employee uniform
In addition, you will benefit from a range of company benefits including:
Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday
#spa #Utopiaspa #reception #beauty #treatments