As a Senior Business Consultant you will leverage deep industry expertise in financial services - particularly mortgage lending or conveyancing; and digital transformation - to lead complex customer engagements from pre‑sales discovery through to go‑live and ongoing optimisation. You will play a pivotal role in shaping how our customers (inc. partners) adopt the PEXA platform and broader group services, ensuring alignment to both their transformation agendas and PEXA’s strategic direction. Operating as a trusted advisor, you will frequently represent PEXA to senior customer stakeholders, industry partners and at external events. You will also act as an internal leader, continuously driving excellence in our frameworks, methodologies and collateral, ensuring they remain fit for scale.
Key Accountabilities
* Own end-to-end consulting engagements with customers, ensuring exceptional quality and strategic alignment of PEXA services throughout.
* Drive pre-sales engagements with customers, including leading senior-level product demonstrations, leading customer scoping and discovery workshops, and supporting value modelling and business case creation.
* Lead detailed design workshops to understand customer processes and operating models, ensuring PEXA-enabled solutions are robust, scalable and aligned to a customer’s strategic goals.
* Champion the definition, continuous improvement and governance of scalable implementation frameworks across scope, design, test and readiness phases activities.
* Provide delivery assurance throughout customer engagements by working with the Client Delivery Management function to identify and effectively manage risks and dependencies.
* Work closely with our Product team to highlight the current and future needs of our customers and to help shape ongoing product roadmap accordingly.
* Ensure consistent, high-quality scope and design output from customer engagements to support development of customer roadmap plans as well as internal knowledge sharing activities across the wider PEXA teams (inc. Customer Success, Operations and RUN).
* Create strong, trust-based relationships with customers who rely on us as a ‘partner’ rather than a vendor.
* Mentor and support more junior team members, as well as potentially leading cross-disciplinary teams as PEXA scales its UK operation.
Qualifications
* 10+ years in the UK property industry, preferably within mortgage lending or conveyancing
* 10+ years in consultancy or advisory roles within complex transformation programmes
* Proven record in designing and delivering large-scale digital and operational transformation initiatives
* Strong background working across Agile and Waterfall delivery methodologies
* Demonstrable experience leading cross-functional teams (even without formal line management responsibility)
* Significant pre-sales experience in shaping solutions, creating business cases and influencing senior stakeholders
* Very strong experience across full lifecycle of a product, including product delivery, customer implementation and product support
* Experience collaborating with international teams across multiple time zones preferable
* Exceptional communication skills (written, verbal and visual) with an exceptional attention to detail.
* Very strong interpersonal skills with the ability to develop effective relationships and influence decisions at all levels both within PEXA and with our customers.
* Able to navigate ambiguity and drive clarity in a complex and fast-paced environment.
* Strategic thinker with strong analytical and problem-solving abilities.
* Excellent organisational and time management skills, with the ability to effectively manage multiple competing priorities to meet strict deadlines.
* Demonstrable ability to take a ‘customer first’ approach and deliver measurable value.
* Highly self‑motivated with a high level of personal integrity, resilience and professional maturity.
* Comfortable representing PEXA publicly and engaging confidently with industry bodies.
Hi, we’re PEXA! We know you’ll Google us before applying, so let’s keep this brief. PEXA revolutionised the way that property is settled in Australia, turning a paper-based process into a digital one. Our solution is a world‑first, with over 500 people across Australia and an expanding international team, we’re helping 20,000+ families into their homes each week. We’re passionate about solving problems for our customers – always striving to set the standard for how property is bought and sold. Being awarded as one of the best places to work in Australia is a recognition of our culture and commitment to innovation, customers and our community. We’re growing fast, that is where you come in.
We believe our success in Australia is worth sharing and that our proven technology will advance how the UK buys and sells homes. Establishing ourselves within the UK in late 2020, we are committed to collaborating with lawyers, conveyancers, lenders, government and the property industry, to set the new standard for both remortgages and buying and selling property.
Why become a PEXArian? Great question! Being a PEXArian is so much more than just a job. We’re a passionate, motivated and unashamedly enthusiastic bunch at PEXA – we love what we do and we’re proud to admit it! Creating brilliant experiences for our members and their clients wouldn’t be possible without ensuring we deliver an exceptional employee experience.
Here’s a snapshot of what your life at PEXA could look like:
• Your growth: We encourage you to hit your personal and professional learning and development goals with our tailored programs and tools.
• Your wellness: We care about your holistic wellbeing.
• Your work/life blend: We know that work is just one aspect of your life – we want to help you create your ideal work/life blend, rather than squeezing in life around work.
£80,000 – £95,000 a year.
To be conducted as part of post‑offer employment checks: The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at Cifas.
GDPR Compliance Digital Completion UK Limited (trading name “PEXA”), Optima Legal Services Limited (trading name “Optima Legal”) and Smoove Limited (a holding company which comprises of the following wholly owned trading Subsidiary companies: United Legal Services Limited, United Home Services Limited, Legal‑Eye Limited, and Amity Law Limited) are all owned directly by DigCom UK Holdings Limited, which is a wholly owned Subsidiary of PEXA Group Limited in Australia (ACN 140 677 792; ASX: PXA) (referred to collectively as “PEXA Group”).
Apply today if this role sounds like you – we at PEXA are ready.
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