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Location:
Corby, ENG, GB, NN17 5JF
Brand: RS Group
Function: Customer Services
Work Location: Hybrid
This role is offered on a hybrid basis, which involves a combination of working from our offices in Corby, and remotely.
So, what is this opportunity is all about?
Here at RS, we have a fantastic customer-focused opportunity to work with our energised, successful, and collaborative Corporate Sales Team as a Sales Support Agent.
We aren’t a company that stands still, and RS recognises that world-class teams need the best equipment, processes, and systems. As such we provide world class tools, systems and working conditions; removing distractions and enabling you to focus on what’s important. In this digital age, technology, and commercial thinking changes rapidly. We continue to develop ours and want you to be part of that evolution.
A bit about what you enjoy doing to be successful in this role…
The primary purpose of this role is to ensure efficient and effective management of inbound communications and support functions within the Internal Sales department. This role serves as the first point of contact for inbound calls, determining the appropriate department for each inquiry. The role also involves maintaining the PCA, triaging regional inboxes, supporting inbound work on vacant portfolios, and following up on quotes. Additionally, the role is responsible for educating customers and sales colleagues on the correct departmental contacts to streamline processes and enhance overall efficiency.
Responsibilities
* Front line of inbound calls into Internal Sales – decide if call is for Internal Sales or for another dept
* Maintain PCA
* Triage regional Inboxes
* Support on inbound work on vacant portfolios
* Quote follow ups
* Educate customers and sales colleagues to go to correct department in first instance
What skills and experience would help you to be a success…
* A customer-focused individual wanting to provide a first-class experience and being able to take ownership and initiative.
* Can do attitude, who can think creatively, working with various teams to support customer account development.
* Ability to work under pressure to tight deadlines whilst maintaining and delivering an exceptional hight level service to the customer.
* Capable of negotiating and extracting the best cost and delivery from suppliers demonstrating commercial awareness.
* A true team player, we have a great team of individuals you will get to work with and be part of a true 1 team delivery experience
Our people are required to show their passion for all colleagues, customers, and suppliers. They must act with humility to create an environment where our people can make amazing happen and they will demonstrate trust by leading by example, taking accountability and ownership.
Some more good stuff
Innovators and pioneers. Rebels and creators. A global organization of optimists and specialists with big aspirations for the future. You can take control of your future here at RS. We offer all the benefits you’d expect to receive in a progressive global business.
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone. Grow in our learning and inclusive culture and be rewarded for your success. Whoever you are, whatever you do and wherever you are; it all starts here. Why not make RS a part of your journey?
What can you expect from us?
At RS, as well as the usual employee benefits you’d expect globally reputable company, including performance bonus, enhanced maternity and paternity leave, private healthcare, and generous annual leave, in the UK&I, we’ve also introduced a number of new Family Friendly Policies including:
* Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation.
* Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause.
* Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery, and gender confirmation surgery
* Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette’s syndrome.
* Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all.
We are RS
At RS UK, part of RS Group, we’ve been solving Industry problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible.
Our purpose?Making amazing happen for a better world.
We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 850,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.
We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues, and communities – to solve problems.
We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible, and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.
Come and join our UK team with over 2000 colleagues in this region – and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.
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