Summary
Kickstart your IT career! Join our Level 3 IT Solutions Technician Apprenticeship to gain hands-on experience, develop technical and problem-solving skills, and receive mentorship from IT professionals. Apply now and start your journey in IT support!
Wage
£15,392 to £24,454.04, depending on your age
National Minimum Wage
Training course
IT solutions technician (level 3)
Hours
Monday - Thursday 8am - 4pm, Friday 8am - 3.30pm (30-minutes lunch break).
37 hours a week
Start date
Monday 25 May 2026
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* Work independently to troubleshoot and resolve incidents and service requests
* Maintain and contribute towards a knowledge base
* As part of the IT Support team in ensuring that the network, hardware, software and peripherals are running smoothly, with access levels, applications and desktop setups appropriate for different users
* Maintain online services that extend the school network, such as Microsoft 365 and MIS, etc
* Setting up, checking and packing away sets of iPads, laptops, etc. when booked. Highlight any issues so that these can be addressed
* To function as an escalation point for tickets requiring local on-premise involvement to resolve
* Offer support to other team members to help them troubleshoot and resolve incidents and service requests
* Assisting staff and pupils with software and hardware
* Routine maintenance of hardware and software, including replacing printer consumables, fixing paper jams, and cleaning projector filters
* Minor repairs to hardware
* Security of the network
* Security marking and keeping an inventory of equipment
* Identify and inform areas that will improve school IT security.
* Provide on-the-ground technical support for implementing project activities
* Complete individual project tasks within the expected time frame
* To closely monitor use of audio/visual materials and equipment, and reclaim after use. To ensure that all resources are secure at all times when not in use
* To assist with maintaining and erecting staging, sound and AV equipment as and when required
* To liaise with outside suppliers in the hiring and potential purchases of audio/visual equipment for events and future projects.
* To be responsible for the production of audio/visual material for both internal and external uses for the promotion of/use by the school
* Help the Trust and academies achieve compliance with the Data Protection Act, RPA and GDPR
* Ensure that Copyright Licensing Authority guidelines are adhered to, as advised by the IT Management Team
* Assist staff on correct network procedures and use of new software
* To attend up to five agreed and specific evening events, to provide technical support. E.g. parents evenings
* Advise staff and students on how to be “Cyber Safe” in accordance with NCSC or DFE guidelines
* To maintain staff and pupil confidentiality
Where you'll work
Beech Avenue
Norwich
NR8 6HP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
QA LIMITED
Training course
IT solutions technician (level 3)
What you'll learn
Course contents
* Work at any stage of the solution lifecycle.
* Interpret client requirements.
* Prioritise tasks to work within agreed project plans.
* Ensure resources are used efficiently and responsibly.
* Design solutions to meet client and business requirements.
* Identify technical solutions using creative and critical thinking.
* Install hardware or software, either physically or virtually.
* Search and use different types of data or information sources.
* Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
* Deploy and implement solutions, supporting change management practices.
* Create and maintain documentation in accordance with best practice and organisational requirements.
* Support multiple contemporary or legacy solutions to required levels of service.
* Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
* Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
* Apply continuous professional development CPD to support their own learning, business needs and technical developments.
* Work at any stage of the solution lifecycle.
* Interpret client requirements.
* Prioritise tasks to work within agreed project plans.
* Ensure resources are used efficiently and responsibly.
* Design solutions to meet client and business requirements.
* Identify technical solutions using creative and critical thinking.
* Install hardware or software, either physically or virtually.
* Search and use different types of data or information sources.
* Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
* Deploy and implement solutions, supporting change management practices.
* Create and maintain documentation in accordance with best practice and organisational requirements.
* Support multiple contemporary or legacy solutions to required levels of service.
* Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
* Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
* Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Training schedule
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
LET ME PLAY LIMITED.
Your training course
IT solutions technician.
Equal to Level 3 (A level).
Requirements
Essential qualifications
GCSE in:
* English (grade 4–9 (A*–C))
* maths (grade 4–9 (A*–C))
Desirable qualifications
GCSE in:
IT (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Problem solving skills
* Presentation skills
* Analytical skills
Other requirements
Pre-employment checks. Please be aware that upon a successful offer of employment, the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.