Key Account Manager
Location: Bournemouth (with potential for occasional travel)
Salary: £40,000 with strong commission structure (OTE discussed upon application)
Hours: Monday to Friday - 8:30am to 5:30pm
Are you a driven sales professional with a passion for building strong client relationships and delivering exceptional service? We are currently seeking a Key Account Manager to join our client's Direct Sales team. This role will see you manage and grow existing relationships with small to mid-sized business clients, focusing on upselling, cross-selling, and ensuring long-term customer satisfaction.
You'll be joining a fast-paced, collaborative team environment where you'll play a crucial part in the sales success. If you enjoy combining strategic account management with a hands-on sales approach, this could be the perfect next step in your career.
Responsibilities and Duties of the Key Account Manager:
Manage a portfolio of up to 100 SMB clients (Apply online only) seats), ensuring a high level of service and retention
Handle a full sales pipeline, managing opportunities from renewal through to upsell and cross-sell
Build long-term strategic relationships by understanding key customer needs and aligning them with the right solutions
Address client issues proactively and help resolve challenges to maintain trust and satisfaction
Assist in negotiating contracts and supporting customer long-term goals
Work collaboratively with more experienced sales colleagues to develop account plans and strategies
Execute a Hunter/Farmer approach to grow revenue within existing accounts
Conduct virtual and in-person business reviews (QBRs) with clients to align goals and maximise value
Provide product demonstrations and support targeted sales initiatives
Use CRM tools to manage activities and maintain accurate sales forecasts
Continuously learn from senior team members and shadow key meetings to build expertise
What we're looking for in a Key Account Manager:
Minimum 4 years of sales experience, with at least 2 years in a field or quota-based role
Background in technology or SaaS sales preferred - cybersecurity knowledge is a strong plus
Proven track record in account management, opportunity progression, and revenue growth
Strong interpersonal skills with the ability to communicate clearly and confidently at all levels
Excellent organisational skills, attention to detail, and a self-starter mindset
Comfortable using CRM systems (Salesforce experience is an advantage)
Analytical and commercially minded, with a solutions-driven approach
Able to work independently while collaborating with internal teams and external partners
Adaptable, coachable, and driven to meet and exceed targets
Click 'Apply Now' to take the next step in your career.
INDTTT