1st / 2nd Line IT Support Engineer – Horsham - £30,000
An established and forward-thinking IT services provider based in Horsham is looking for a talented 1st / 2nd Line IT Support Engineer to join their growing technical team. This is a great opportunity for someone who's passionate about technology, problem-solving, and delivering excellent customer support.
The Role
You’ll be providing hands‑on technical support to a wide range of clients, resolving IT issues quickly and professionally while ensuring a great customer experience. The position covers both 1st and 2nd line responsibilities, offering plenty of scope to learn and progress.
Key Responsibilities
* Respond to helpdesk tickets and troubleshoot hardware, software, and network issues
* Support Windows environments, Microsoft 365, and general networking setups
* Install, configure, and maintain IT systems and equipment
* Escalate complex issues to senior engineers where needed
* Deliver a high standard of service and communication to all users
About You
* Experience in a 1st or 2nd Line IT Support role
* Strong knowledge of Microsoft 365, Windows 10/11, Active Directory, and basic networking
* Excellent problem-solving and communication skills
* A proactive, customer-focused approach to work
* Full UK Driving Licence and access to a vehicle
What’s On Offer
* Salary up to £30,000, depending on experience
* Supportive team environment with opportunities for training and development
* Career progression within a growing IT business
The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited. com.
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