Answering the phone in a polite and timely manner.
* Booking and changing appointments both in person and over the phone
* Ensuring patients are booked in upon arrival and the clinicians are made aware
* Dealing with incoming enquiries from patients, in person, over the phone or via email
* Sending communications to patients under their chosen method
* Taking payments and cashing up
* General administration such as scanning and photocopying
* Ensuring patients records are kept up to date and stored securely
* Being the first point of call for any complaints, being confident in the procedure and directing the complaints to the manager as required
Fully equipped and computerised using Dentally software.
Ideally, the practice is looking for somebody with Dental Receptionist / Medical experience.
J-18808-Ljbffr