Senior Specialist, Digital Content Operations (m/w/d) – DHL CSI DCIS
Digital Customer Interactions & Sales focuses on creating outstanding digital interactions for our customers and enabling digital sales for our business units. The role supports the DHL Content Management System (CMS) and executes content changes on DHL websites according to defined processes and projects. Responsibilities include content management, UX & design optimization, front/back‑end technical developments, and coordination of digital marketing activities.
What’s your role
* Supporting Business Unit teams on Digital Content Operations activities, including planning and execution of DHL.com‑related projects for content management, deployment, functionality enhancements, UX and design optimization, or front/back‑end technical developments.
* Consulting on and executing DHL.com‑related projects across BUs and XBUs concerning content management, deployment, functionality enhancements, UX and design, or front/back‑end technical development.
* Assessing new or alternative digital marketing tools, platforms or strategies to provide innovative digital marketing services.
* Building and maintaining content for all DHL English and language sites across business divisions and corporate content.
* Ensuring compliance with global standards and guidelines for all changes.
* Quality assurance of all changes.
* Coordinating translation processes.
* Facilitating stakeholder review and approval workflows.
* Tracking, managing, and ensuring the quality and timeliness of digital marketing activities and projects.
What We’re Looking For
* University degree in Business Administration, Marketing, or IT.
* 2–3 years of work experience in content operations and/or digital marketing.
* Significant experience with Content Management Systems and multi‑country, multi‑language website management, preferably Adobe Experience Manager.
* Strong desire to learn about digital marketing technologies, channels, touchpoints, and user‑centric principles.
* Knowledge of Microsoft Office tools and Outlook.
* Attention to detail, enthusiasm, and willingness to learn.
* Confident communicator and team player.
* Proactive mindset with willingness to go the extra mile.
As an equal opportunity employer, we welcome applications from everyone. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
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