Important – Please Review Before Applying
It is very relevant for applicants to review our Application Pack before submitting your application. The pack contains further details about TCM, the role, and the recruitment process.
Application pack:
How to apply:
Please submit your CV and a cover letter explaining your interest in the role and how you meet the criteria outlined to
Introduction
The TCM Group is a leading and multi award-winning provider of
cultural change, conflict management and leadership development
consultancy and training. Established in 2001, over the past 23
years, we have secured a world class reputation and a first-class
client list.
We have worked at a strategic level to embed cultural change, leadership
development and conflict resolution programmes within organisations as
varied as Royal Mail, Deloitte, KPMG, The BBC, Network Rail, NATS, Aviva,
HSBC, Burberry, Lloyds Bank, NEXT, TSB Bank, Capgemini, Ofcom, BA, Virgin
Atlantic Airways, Tesco, The BRC, The Metropolitan Police, London
Ambulance Service, and the entire UK Civil Service.
Led by David Liddle, our founder and CEO, we have been a driving force in the
development of purpose led, values based and person-centred organisations.
Our unique Transformational Culture Model is being applied in a wide array
of organisations and our transformative leadership and management practices
are becoming increasingly mainstream. In 2013, David published the now
ubiquitous Resolution Framework which offers a robust and modern
alternative to damaging and divisive grievance, discipline and performance
management systems.
Our global headquarters are in the Business Design Centre in Islington, and we
have a state-of-the-art training and mediation venue (The TCM Academy). We
have an office in NYC giving us direct access to the American market. We are
currently considering expansion into China; and this role will help us to deliver
our global expansion objectives in the US, Europe and Asia. We have a team of
full time of employees covering a range of head office roles plus c100
freelance associates (consultant partners). In 2023, TCM became an accredited
Investor in People (IIP) at the silver level.
We are extremely proud of what we have achieved over the past 20 years.
Looking ahead over the twenty years, we are extremely ambitious, and we are
excited about the potential for significant growth and expansion measured in
terms of team development, cultural development, customer acquisition,
customer retention, revenue growth and profitability.
Learn more about us:
Summary of the Role
We are seeking an exceptional candidate with a passion for people,
organisational effectiveness, and efficiency to join our global headquarters
team in London. Your primary focus will be to provide end to end operational
support for TCM Brand services to reduce cycle time, improve client
experience, and protect quality and governance as demand grows. This
dynamic role requires a proactive, detail-focused approach to sales
administration, customer coordination, and team support ensuring accurate
processes, timely follow-up, and seamless delivery across the sales cycle.
You will play a key role in supporting TCM's services by providing end-to-end
operational and administrative support. From managing case intake and triage,
scheduling meetings, and preparing proposals, to maintaining Salesforce
records, administering the UKR subscription gateway, and coordinating surge
planning. You will ensure cases progress smoothly, data remains accurate, and
client experience is consistently high.
This role offers an exciting opportunity to build your career in a fast-paced,
purpose-driven organisation. By supporting high-quality service delivery and
collaborating closely with Customer Success Managers and Consultant
Partners, you will directly contribute to the success of TCM's resolution
services and the wider business.
Qualifications and skills
• Strong organisational, multitasking and time management skills with the
ability to prioritise workload.
• Excellent communication and interpersonal skills, with a professional
approach.
• Attention to detail and problem-solving skills to handle diverse
responsibilities.
• Proficiency in Microsoft Office Suite and database management tools.
• Discretion and confidentiality in handling sensitive business information.
• Adaptability and flexibility in a fast-paced environment.
Behaviour, attitude, and qualities
You will be a calm, cool and collected professional who has an eye for
detail and the ability to thrive in our fast-paced environment. In
addition, you will possess the following:
• Innovative and proactive - seeks out and implements creative and
commercial valuable solutions to customers problems.
• Strong influencing and negotiating skills and possessing good business
acumen.
• Works well under pressure and has high levels of personal resilience.
• Meticulous with a demonstrable attention to detail and accuracy.
• A starter-finisher.
• A team player but also highly self-motivated.
• Commitment to quality and continuous improvement.
Note for applicants: please respond to the above areas in your covering letter
and include examples where possible.