About the role
As a Partner on our service counters, you'll have the opportunity to demonstrate your knowledge and passion for food while feeling proud of how it is ethically sourced and recommending recipes to customers. You'll bring our ethos - passionate Partners serving food lovers - to life.
You will use your enthusiasm and friendliness to build lasting relationships with customers, making a positive impression of the Waitrose brand, earning their trust and loyalty, and helping to maximize sales and profit.
Key Responsibilities
1. Take responsibility for your own food counter, ensuring high standards of presentation and hygiene.
2. Manage stock levels to ensure popular products are available.
3. Handle open food carefully, follow health & safety protocols, and help reduce food wastage.
4. Maintain knowledge of new products and understand Waitrose's food values, such as animal welfare.
5. Support the wider shop team with general shopkeeping tasks as needed.
Essential skills/experience you'll need
* Effective communication skills for teamwork and customer interaction.
Desirable skills/experience
* Experience in a customer-facing role.
* Experience in catering or hospitality.
* Interest and knowledge of food and drink trends.
* Flexible approach to support the branch as needed.
About The Partnership
We’re the largest employee-owned business in the UK, home of John Lewis and Waitrose. We’re driven by our purpose to build a happier world and are committed to retail excellence, innovation, and diversity.
As Partners, we share ownership and responsibility, contributing to our collective success while fostering an environment of kindness, respect, and inclusion. We encourage everyone to be themselves and thrive, growing individually and as a team.
Important points to note:
Some roles may require pre-employment vetting, including DBS checks, which will be explained during recruitment. We recommend applying promptly, as vacancies may close early due to high interest.
We support flexible working arrangements, including flexible hours, job sharing, or shorter contracts. Please discuss your preferences with the hiring manager during the interview.
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