Job overview
We are looking for a highly motivated individual to join the Cancer Team within the Cancer Network Care Group. The main duties of this post are to include tracking of the cancer waiting times PTL, undertake data collection, to enable the provision of good quality cancer data for national, regional, and local requirements. It is essential that you are highly organised and able to work on your own initiative as well as part of a team.
The post holder will be responsible for supporting with the collection of cancer waiting times data requirements. Excellent communication skills at all levels are essential for this role along with the ability to prioritise work and meet deadlines. Experience of Microsoft Office or a relevant computer qualification is required, and proficiency in Word and Excel is essential. The ideal candidate will have an understanding of data capture processes, and a working knowledge of computerised patient administration systems/patient activity and other in house systems. Familiarity with medical terminology would be a distinct advantage.
Main duties of the job
The postholder will be responsible for tracking patients and providing up-to-date information as they progress through the cancer care pathway, liaising closely with core services to ensure patients meet National Cancer Waiting Times Standards. They must be highly organised, paying close attention to detail and they will need to be able to both work in conjunction with clinical teams and on their own initiative.
The postholder will be responsible for supporting with capturing accurate, complete and timely patient data to support the submission of national cancer waiting times uploads.
The postholder will be required to work across a variety of tumour sites to ensure all relevant cases are collected within strict deadlines.
The postholder will be required to develop and maintain a good working relationship with all staff and liaise closely with clinicians, nursing staff, Clinical Administrative Support Team and patient administration staff at all levels throughout the Trust. The postholder must have excellent communication skills, be organised, and pay close attention to detail.
Working for our organisation
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Detailed job description and main responsibilities
Communicate clearly, concisely with compassion
Establish and maintain effective working relationships with clinicians and managers and all other staff working internally and externally to the Group
Act as a key contact for communication with your team Ensure you remain compliant with all current legislation Accurate data entry skills
Ability to share knowledge with colleagues
Demonstrate excellent communication skills including written and accurate data entry Actively participate in team briefings
Good knowledge of the Group Access Policy, Cancer Waiting Time targets and application of the rules to clinical pathways
Good knowledge of Microsoft Office applications including Outlook, Excel and Word
Ability to identify incorrect or incomplete transactions and amend or correct where appropriate Good organisational skills
Be able to escalate incidents in a timely way to your line manager
Use judgement when dealing with enquiries, seeking support and guidance as necessary; escalating to line manager where appropriate
Be able to interrogate systems to find facts
Plan and organise own time and prioritise own workload around deadlines, know when to escalate issues to line manager.
Manage own diary and that of others where appropriate Ability to maintain accurate records
For more detailed information, please read the job description linked below.
As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.
We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
“We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers”.
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
Person specification
Knowledge, Training & Experience
Essential criteria
1. Experience of using electronic systems & Experience of Microsoft Office products
2. Experience of providing a service to patients or customers
Desirable criteria
3. Understanding and experience of cancer clinical pathways
4. Knowledge of working within the General Data Protection Regulations 2018
Education and Qualifications
Essential criteria
5. Good standard of general education to GCSE level or equivalent, including Maths and English Language.
6. Previous Administration background
Desirable criteria
7. Previous Administration experience NVQ Level 2 in administration
8. RSA 3 word processing or equivalent and or Secretarial background
Communication and Interpersonal skills
Essential criteria
9. Team working Good organisational skills Ability to prioritise own workload
10. Ability to communicate effectively using a variety of media
Desirable criteria
11. Knowledge of medical terminology Knowledge of Cancer Waiting Times rules and guidelines
12. Knowledge of Group Access Policy
Employer certification / accreditation badges