Providing invoices, credit notes and statements to customers.
· Follow the company collection procedure to minimise bad debt.
· Monitor customer credit limits, customer spend and obtain credit reports when required
· Liaising with internal and external customers to resolve customer queries.
· Agree & monitor customer payment plans
· Generate aged debt reports and make contact calls/emails to gain payment of the overdue
· Take customer card payments
· Attend depot visits when required and building relationships with internal & external customers
· Follow company procedures for business closures, liquidation/administration/legal transfers.
· Credit check and process new account forms
· Covering colleague’s workload for annual leave
· Allocation of payments received
· Reconcile customer accounts
To be successful in this role, you will: –
· Be able to provide examples of a commitment to service excellence
· Work well on your own and as part of a team
· Excellent communication skills
· Demonstrate the ability to work under pressure and to deadlines
· Excellent problem-solving skills
· Good attention to detail
· Experience of using Microsoft Excel to an intermediate level.
· Previous experience is preferred but not essential
The essentials
· 25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more
· Hybrid after probation (3 days in office & 2 days at home)
· A pension – contribute 4% and we’ll match you (after year 1, we’ll match your contributions up to 6%).
· Life cover that you can increase.
· Access to confidential support and counselling, when you need it.
· A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.
If you are interested in this job role please submit your application, alternatively you can give us a call to be the first to apply
Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements