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Location:
Newbury, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
2c9c428d075b
Job Views:
3
Posted:
02.06.2025
Expiry Date:
17.07.2025
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Job Description:
Work Flexibility: Field-based
Field Service Engineer
Region covered: North West UK
Position summary
The Field Service Engineer is responsible for maintaining professional and profitable repair and preventive maintenance service business on Stryker’s products, ensuring compliance with quality systems and manufacturer specifications. The role involves delivering technical assistance at customer sites and providing documentation to internal and external customers.
Who we want
• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data, and insights to drive continuous improvement.
• Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate solutions, and recommend upgrades to prevent future issues.
• Dedicated achievers. People who thrive in a fast-paced environment and are committed to completing projects that meet regulations and expectations.
What you will do
* Repair and check electronic/mechanical Stryker products
* Complete annual checks and calibrations according to MDR on customer sites
* Utilize software and technological tools for record-keeping and accessing technical information
* Assist regulatory affairs with product recalls and safety notices
* Fulfill service contracts with planned maintenance
* Deliver technical training to internal and external stakeholders
* Install Stryker systems at customer sites
* Perform software and hardware upgrades
* Document service activities thoroughly for internal and external reference
* Ensure traceability of all field-based products through reporting tools
* Provide technical support to customers
* Escalate opportunities and issues in team meetings
* Follow up on customer issues and ensure service is invoiced if not under warranty
* Schedule customer visits in cooperation with customer service
What you need
* Degree in engineering, medical electronics, camera technology, or relevant experience, including:
* Electrical, Electronic, Telecommunications, Mechanical, or Software
* Medical Physics
* Technology Subjects
* IT knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook)
* Up to 1 year experience in medical electronics and mechanical skills
* Experience in hospital environment and healthcare work
* IT experience at administrative and technical levels
* Ability to build relationships with internal and external customers
Who are Stryker
Stryker is a leading medical technology company offering innovative products in orthopaedics, medical and surgical, neurotechnology, and spine. Our products are available in over 100 countries. For more information, visit our website.
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