Job Type – Team Leader
Salary - Rates of pay from £13.20 per hour to £13.62ph depending on store location
Hours of Work - 16 hours a week
About us
Working for us isn’t like working for any other retailer. We are a forward thinking, diverse team who are 100% committed to what we do. We are extremely proud of our reputation to exceed our customer’s expectations, first time, every time and we value our colleagues and the contributions they make to our business.
We look for positive people with the same passion for our products. Whether you are a Store Colleague or Territory Manager you will find plenty of opportunities to develop and take on new challenges every day!
About the Role
As a Team Leader for Hobbycraft you will be supporting the management team and helping to driving sales, alongside the development and delivery of excellent customer service.
1. Work with the store manager to drive sales and profitability
2. Drive commercial awareness amongst the store team
3. Overseeing operations including merchandising, goods in, warehouse operations and duty management responsibilities
4. Supporting and coaching our colleagues
5. Co-ordinating the workload of colleagues
6. Answering customer enquiries
7. Managing click and collect orders
8. Operating the till and accurately handling cash, credit/debit cards and gift cards transactions
9. Supporting with audits, health and safety trawls
10. Key holder with responsibility for opening and closing the store
11. Supporting with disciplinary, grievance, absence and performance management processes
12. Duty manager in the absence of the Store Manager
About you
13. A minimum of 1 year’s previous retail experience is essential (managerial or supervisory roles will be advantageous)
14. Must be passionate about sales and driving profit within the store
15. Be commercially aware in a retail environment
16. Have an interest in craft/hobbies and want to inspire others
17. Ability to learn and share expertise of products to fit customer’s needs
18. High levels of enthusiasm, drive and motivation
19. Confident and clear communication skills
20. Must be flexible in order to accommodate the business trading needs
Benefits at Hobbycraft
21. Rates of pay above minimum wage
22. 25% Discount Card for Hobbycraft Stores
23. Generous holiday with an increase each holiday year
24. Corporate gym membership
25. Access to financial and mortgage advice
26. A creative working environment
27. Company pension contribution
28. Cycle to Work Scheme
29. Access to our Employee Support Programme for overall well-being
30. Continuous training, development and performance management
31. Colleague Social Events throughout the year
Due to the volume of applications we are receiving we may need to close the vacancy prior to the expiry date