Job Title: Credit Controller Department: Finance Reports To: Financial Controller Location: 7 Corbally Road, Ballymena Contract Type: Full-time, Permanent Salary :Negotiable Job Purpose The Credit Controller is responsible for managing the companys debtor ledger, ensuring timely collection of outstanding debts, maintaining strong customer relationships, and reducing aged debt exposure. The role plays a key part in cash flow management and supporting the wider finance team. Key Responsibilities Manage the end-to-end credit control process, including chasing overdue invoices by phone, email, and letter. Monitor customer accounts, ensuring credit limits and payment terms are adhered to. Produce aged debtor reports and highlight risks to management. Resolve customer invoice queries promptly by liaising with sales teams. Post and allocate cash receipts to customer accounts accurately. Prepare statements of account and reminder letters. Support month-end processes by reconciling debtor balances. Escalate problematic accounts to management and assist with legal recovery processes where necessary. Build and maintain strong relationships with customers to encourage prompt payment and resolve disputes. Provide ad hoc support across the finance team when required. Person Specification Essential: Previous experience in credit control, accounts receivable, or a similar finance role. Strong communication and negotiation skills, with the ability to handle difficult conversations professionally. Excellent attention to detail and accuracy in financial records. Proficiency in Microsoft Excel. Ability to prioritise workload, work under pressure, and meet deadlines. Desirable: Experience with Sage X3. Knowledge of credit insurance processes. Familiarity with legal debt recovery processes.