At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. So, what are you waiting for? Join a community that cares about you! More about the team The Commercial Office is an integral part of Places for People. This is an exciting time to join a growing business function. More about your role We are looking to recruit a Customer Research & Insight Manager on a permanent basis. Reporting to the Senior Customer Research Manager, you will play a key role in the development and delivery of a group wide customer panel. As well as having ownership of the platform on a daily basis, you will be responsible for building and developing the external panel provider relationship. In addition to supporting the business, you will look to gain an understanding of the insight requirements to recommend, design and deliver programmes of research to meet information needs. Embedding insight across all group businesses and working collaboratively with the wider team, you will ensure that outcomes are defined and provide recommendations where required. At Places for People, we are committed to a safe working environment so a basic DBS check for this role is mandatory. For more information download our job profile. More about you The ideal candidate will have a proven track record of panel development as well as management in a commercial insight capacity. Experience analysing and interpreting customer data as well working in customer segmentation on the design, delivery and application of customer insight programmes within a Panel environment is also desired. Experience & Skills Proven Panel development and management in a commercial insight capacity within a client-side environment Experience working with customer segmentation in the design, delivery and application of customer insight programmes within a Panel environment Experience of VoC analysis or performance analysis to inform panel activity (TSM/NPS/CES) and develop joined up strategic narratives A proven track record of managing insight across suite of research methodologies Excellent communication skills The benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: Competitive salary, with a salary review yearly Pension with matched contributions up to 7% Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave Cashback plan for healthcare costs – up to £500 saving per year A bonus scheme for all colleagues at 2% Training and development Extra perks including huge discounts and offers from shops, cinemas and much more What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk. If you are a recruitment agency please note we operate a PSL and do not take cold calls Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities