The Job:
Were delighted to be assisting our client with their need for a Senior IT Systems Engineer. This role is to support their clients managed IT Support client base and develop and drive forward new requirements. Its important to note that this isnt a project engineer role but to support their clients on their service desk as a Senior Engineer. You will be reporting into the Service Desk Engineer.
Responsibilities will include:
Acting as a technical escalation point to the IT service desk
Assist with pre-sales technical support
Providing technical support by way of support tickets and emails
Answering the phone when needed
Completing business as usual activities such as vulnerability management, patching, backend systems troubleshooting
Acting as primary technical lead
Training other members of the desk, or assisting non technical staff with support issues
Answering to the service desk manager
A broad skill set is required for this role as you are the escalation point for the service desk. It is a pre-requisite that you have Azure platform & cloud-based skill set, with a comprehensive knowledge of traditional systems, server operating systems.
The Person:
For this role, our client is seeking someone with the following skills and experience.
Previous experience held in an MSP environment is ideal but essential
Experience in Azure and Microsoft 365
Strong technical experience of Microsoft Server operating systems, Microsoft core applications, such as Exchange, Domain Services
Strong skills supporting Microsoft AD, DNS and Remote Desktop Services
Experience supporting network related technologies and equipment
Strong skills diagnosing & resolving client application, connectivity, and hardware-based incidents
Understanding of virtualisation technologies and concepts
Understanding of backup and DR technologies
Excellent people skills
Have own transport and driving license (though role is predominantly office based)
Will be expected to complete Microsoft training, most likely one or all of the following:
AZ-104
AZ-304
AZ-700
AZ800 & 801
The Salary:
£31-37,000 depending on experience
The Hours:
Monday Friday 9am 5.30pm
The Location:
Bristol Hybrid working (3 days in the office)
The Benefits:
Free Microsoft training and certifications with ongoing professional development, 24 days holiday + Bank Holidays which increase with experience, Car Parking, Pension