The Parts Advisor role is to satisfy all customer requirements regarding parts and increase all aspects of the parts departments business through structured direct selling.
Your day will include:
· Ensuring a prompt and courteous manner when dealing with customer enquiries, selling the benefits of our products and services, adhering to all trading terms, discounts, and procedures for handling payment for parts.
· Ensure accurate ordering, checking and location of all parts, reporting stock discrepancies and damage to the Service Manager.
· Ensure the safe return of old exchange units and warranty items to the Parts Department, clean and drained of fluids. Make ready for credit return including all necessary paperwork.
· Ensure that all chargeable cases are handled correctly to avoid damage and are returned in a timely manner.
· Pack and load parts correctly to avoid damage or loss, for dispatch to customers via van delivery or postal/carrier services.
· Maintain a good working relationship with all internal and external customers updating prospect records as necessary.
Have you got what it takes?
· Able to plan, organise self and meet agreed work deadlines.
· Able to assimilate information quickly and provide considered responses.
· Attention to detail and maintains good, accurate quality of work.
· Technical Qualification or proven experience of working with vehicle parts.
· Abe to communicate effectively with team, manage external relationships and customer relationships.
· PC and web literate.
Hours of work:
Monday - Friday 08.00am - 17.30 (1 hour for lunch)
1 Saturday in 3 08.00 - 13.00
What is in it for you?
· Highly competitive salary and bonus scheme.
· Full training and support to help you immerse yourself in the role and Snows values.
· 30 days holiday, inc. Bank Holidays, plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary.
· Birthday day off
· Discounted MOTs, Service and Parts.
· Recommend a Friend Bonus/ Introducing a Customer Bonus.
· Life Assurance Benefit.
· Snows Contributory Pension Scheme.
· BEN – Employee Assistance Programme.
· Excellent development opportunities to learn and grow with Snows.
· Role dependant – tool box insurance
Brand
Toyota