Customer Care Associate – German SpeakerFull-time | Hybrid (UK)Do you enjoy helping people, solving problems, and making a real difference in science?We’re partnering with a global life sciences and technology innovator whose products are used by researchers around the world to drive breakthroughs in biology and healthcare. They’re now looking for a Customer Care Associate (German Speaker) to be the friendly, reliable voice supporting their customers.This is a great opportunity for someone who loves customer interaction, thrives in a fast-paced environment, and wants to work for a company doing genuinely meaningful work. Why This Role?Work for a mission-driven organisation shaping the future of scientific researchBe part of a collaborative, supportive customer care teamUse your German language skills dailyHybrid working with long-term career potentialMake a real impact on customers who rely on advanced technology What You’ll Be DoingAs a key member of the Customer Care team, you’ll be the first point of contact for German-speaking customers via phone, email, and chat.Support customers with orders, shipments, and account queriesProvide clear, friendly, and empathetic service every timeKeep customer cases accurately updated in the CRM systemWork closely with Sales, Logistics, Operations, and Support teamsEscalate complex issues when needed — and always follow upHelp ensure every customer interaction ends on a positive note(No technical troubleshooting required — this role is focused on service and coordination.)