* Logging reactive issues into the CAFM system
* Categorising of reactive jobs in order to prioritise the engineering maintenance teams based on key questioning of customer and allocating correct contractual KPIs
* Management of jobs from start to finish
* Escalate any failure SLA risks to supervisors or managers to gain support and ensure contractual KPI's and SLA's are achieved.
* Keep customer updated regarding the make safe and rectification of each job
* Allocation of PPMs to engineers to ensure timely completion in accordance with the contract deliverables
* Contact relevant subcontractor and co-ordinate site visits
* Raise Purchase Orders, invoicing, and other ad hoc administration.
Good IT skills, including Word, Excel and Outlook.
* Raising of purchase orders
* Excellent telephone manner, communication skills and a positive 'can-do' attitude
* Able to work under pressure and to deadlines.
* Willingness to learn new skills and embrace procedures.
* A team player with the ability to work on their own initiative and as part of a larger team.
* Good time keeper, organised and reliable.
* Flexible, adaptable and trustworthy.
* Smart, presentable appearance, personable and approachable.
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