For our day-to-day service, you ensure that we report on our performance to different technology and business functions and continuously improve our services You are a key stakeholder for the tools supporting service management and measure their efficiency and usage. You build strong relationships with wider stakeholders who consume the services Infrastructure provides As a budget holder, you are responsible for the commercial aspects of your team, and managing all associated resources. The Head of Service Management is fully accountable for defining the Service Management strategy, its agile implementation for Infrastructure and ongoing execution. You will be part of the Infrastructure Service & Operations management team. As an effective leader and strategic thinker, you set a clear direction for our globalised Service Management Processes and ensure these are prioritised and adopted in stages by all relevant teams. Represent the Service Management team within Technology and Infrastructure. Multiple Service Management processes and understand how to design and introduce new processes that meet Tesco's needs and delivers value outcomes. Set strategy at a service level which interprets business requirements into clear KPI's with aligned SLA's Working experience in Service Management role in corporate environment Experience of working with ITIL standards in a large corporate environment Experience of working with Apps team in DevOps environment and understanding of their services at scale. Experience building and leading a team with direct line management accountabilities Experience of successfully deploying change within cross functional or external teams globally distributed Leading Operational Excellence initiatives having impact on overall service management improvements Experience of working with suppliers