Retail Cover Supervisor (Zero Hours) - Stratford-upon-Avon
Application Deadline: 14 January 2026
Department: Fundraising, Comms & Engagement
Employment Type: Zero Hours
Location: Stratford-upon-Avon
Reporting To: Area Manager
Compensation: £13.69 / hour
Description
Contract: Zero Hours
Salary: £13.69 p/hour
Location: Henley Street, Stratford-upon-Avon
Closing date: 14th January 2025
Interview date: Interviews will be arranged as applications are received
Make a difference for pets in need
Our charity shop in Stratford-upon-Avon is looking for a warm and reliable Cover Supervisor where every donation and every purchase supports pets and the families who love them. Come and make a difference with every shift
More about the role
Customer service is at the heart of everything we do. You'll ensure every visitor feels welcome – two-legged or four – and that the shop is a friendly, inviting place to browse. You'll also champion Blue Cross and the incredible work we do for pets and people whenever the opportunity arises.
On the sales side, you'll encourage Gift Aid sign-ups, process donations, price items to maximise fundraising, and keep the shop floor looking its best. From eye-catching window displays to tidy rails and shelves, you'll make sure everything is attractive, safe, and ready to sell.
You'll also lead and support our amazing team of volunteers, helping the day run smoothly while keeping the atmosphere positive and fun. We are currently struggling for volunteers so your leadership and energy will be key in motivating and supporting the team.
About you
You'll bring retail experience, ideally with some supervisory or management experience, and you're confident dealing with all kinds of customers. Flexibility is key – shifts vary, so you'll need to jump in when needed. You're organised, practical, and ready to embrace whatever the day brings.
Your key responsibilities:
Support and motivate our fantastic volunteers
Make every customer feel welcome (dogs included)
Keep the shop floor looking great and well-stocked
Ensure donations are processed, priced, and ready to sell
Bring energy, organisation, and a sense of humour to every shift
How to apply Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes:
* Programmes for physical and mental wellbeing support
* Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
* Pension scheme with enhanced employer contribution
* Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.